Pozdrav CasinoGuru i Christiina841 ,
Hvala vam što ste nam se obratili i skrenuli nam pažnju na ovu stvar. Želimo da vas uverimo da sve probleme igrača shvatamo ozbiljno i da nastojimo da svima pružimo fer i transparentno iskustvo igranja.
Nakon što smo detaljno pregledali vaš slučaj, ustanovili smo da je vaš nalog zatvoren u skladu sa administrativnom odlukom. Imajte na umu da Kazino zadržava pravo da zatvori vaš račun igrača i da vam refundira iznos na vašem računu, podložno odbitku relevantnih troškova povlačenja, po apsolutnom nahođenju kazina i bez ikakve obaveze da navede razlog ili da prethodno obaveštenje - prema našim Uslovima i odredbama.
Međutim, razumemo da je ova odluka možda izazvala neprijatnosti i frustracije za vas. U svetlu vaših povratnih informacija i kao gest dobre volje, uzeli smo u obzir vašu zabrinutost i odlučili smo da refundiramo akumulirane dobitke pored refundiranih depozita. Verujemo da ova rezolucija pokazuje našu posvećenost zadovoljstvu kupaca i pravičnosti.
Izvinjavamo se zbog zabune ili neprijatnosti koje je ova situacija možda izazvala i iskreno cenimo vaše razumevanje.
Srdačan pozdrav,
JustCasino tim
Greetings CasinoGuru and Christiina841,
Thank you for reaching out to us and bringing this matter to our attention. We want to assure you that we take all player concerns seriously and strive to provide a fair and transparent gaming experience for everyone.
After thoroughly reviewing your case, we have found that your account was closed as per an administrative decision. Please, note, that the Casino reserves the right to close your Player Account and to refund you the amount on your account balance, subject to the deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice - as per our Terms and Conditions.
However, we understand that this decision may have caused inconvenience and frustration for you. In light of your feedback and as a gesture of goodwill, we have taken your concerns into consideration, and we have decided to refund the accumulated winnings in addition to the refunded deposits. We believe this resolution demonstrates our commitment to customer satisfaction and fairness.
We apologize for any confusion or inconvenience this situation may have caused, and we sincerely appreciate your understanding.
Best regards,
JustCasino Team
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