Zdravo Mihal,
Zdravo Johnisenglish,
Nadam se da ste svi dobro i bezbedni,
Pregledajući nalog igrača, otkrili smo da je igrač igrao sa besplatnom promocijom za povraćaj novca 15.9.2024. u 09:09:30 (vreme u kazinu).
Pravila za dvonedeljnik su bila:
https://limitlesscasino.com/revards
Uslovi i odredbe
1. Dvonedeljni povraćaj novca se izračunava na osnovu procenta dvonedeljnog neto gubitka igrača, koji se izračunava kao depoziti minus povlačenja.
2. Minimalni dozvoljeni iznos za dvonedeljni povraćaj novca je 10 USD.
3. Zahtevi za klađenje: 30k.
4. Maksimalni iznos gotovine je ograničen na 5k iznos povrata novca.
5. Dozvoljene igre: Neprogresivni slotovi, video poker i igre Blackjack
6. Obračun neto gubitka prema nivou klase igrača (tokom dve nedelje):
a. Bronza/šegrt/kalfa: minimalni neto gubitak od 200 dolara.
b. Zanatlija: minimalni neto gubitak od 125 dolara.
c. Master: 111 $ minimalni neto gubitak.
d. Velemajstor: minimalni neto gubitak od 100 dolara.
7. Procenti povrata novca se određuju na osnovu VIP nivoa igrača. Molimo pogledajte tabelu ispod za konkretne procente.
Dvonedeljni Cashback TABELA
VIP nivo Cashback
bronza 5%
Šegrt 5%
kalfa 5%
zanatlija 8%
Master 9%
velemajstor 10%
Iznos povrata novca koji je igrač dobio je 14,00 dolara.
Nakon što su uslovi za klađenje ispunjeni, sistem je automatski uklonio 52,94 dolara, ostavljajući 70,00 dolara na saldu (maksimalni limit za isplatu za dvonedeljni povraćaj novca igrača).
U tom trenutku, sistem je obavestio igrača putem iskačuće poruke da su pravila bonusa na snazi sve dok se ne izvrši povlačenje ili ne pokrene nova akcija. Bez pristanka na ova pravila, igrač nije mogao da nastavi da igra.
Nakon što se složio sa pravilima u iskačućoj poruci, igrač je nastavio da igra i zaradio dodatne dobitke. U vreme zahteva za povlačenje, stanje igrača je bilo 200,65 dolara.
Dana 15.9.2024 u 10:10:37 (vreme u kazinu), igrač je zatražio povlačenje za 200,65 dolara. Međutim, menadžer plaćanja je odbio povlačenje zbog maksimalnog limita za isplatu. Višak od 130,65 USD (iznad maksimalnog limita za isplatu) je uklonjen, a igrač je podigao 70,00 USD 15.9.2024. u 10:18:30 (vreme u kazinu).
https://limitlesscasino.com/terms-and-conditions
7.1. Opšta pravila o bonusima i promocijama
ad. Uslovi promocije su na snazi dok se svi dobici iz promocije ne povuku. Deponovanje preko postojećeg stanja, ispunjavanje uslova za klađenje, povlačenje ili pad stanja ispod 1 USD neće poništiti ovo pravilo. Molimo pogledajte termin 7.1.j.
Hvala vam na razumevanju po ovom pitanju. Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite.
Srdačan pozdrav
George Moore
Bezgranično upravljanje kazinom
Hi Michal,
Hi Johnisenglish,
Hope you are all well and safe,
Reviewing the player`s account we found that the player played with the Fortnightly cashback free promotion on 9/15/2024 at 09:09:30 (Casino time).
The rules for the Fortnightly were:
https://limitlesscasino.com/rewards
Terms & Conditions
1. Fortnightly Cashback is calculated based on a percentage of players' Fortnightly Net Loss, which is calculated as Deposits minus Withdrawals.
2. The Minimum Allowed amount for Fortnightly Cashback is $10.
3. Wagering requirements: 30x.
4. Max Cashout is limited to 5x the Cashback amount.
5. Allowed Games: Non Progressive Slots, Video Poker and Blackjack Games
6. Net Loss Calculation by Player Class level (During the Fortnight):
a. Bronze/Apprentice/Journeyman: $200 minimum net loss.
b. Artisan: $125 minimum net loss.
c. Master: $111 minimum net loss.
d. Grandmaster: $100 minimum net loss.
7. Cashback percentages are determined based on the Player's VIP Level. Please refer to the table below for the specific percentages.
Fortnightly Cashback TABLE
VIP Level Cashback
Bronze 5%
Apprentice 5%
Journeyman 5%
Artisan 8%
Master 9%
Grandmaster 10%
The cashback amount that the player received was $14.00.
After the wagering requirements were met, the system automatically removed $52.94, leaving $70.00 on the balance (the maximum cashout limit for the player's Fortnightly Cashback).
At that point, the system notified the player via a pop-up message that the bonus rules remained in effect until a withdrawal was made or a new action was initiated. Without agreeing to these rules, the player could not continue to play.
After agreeing to the rules in the pop-up message, the player continued to play and earned additional winnings. At the time of the withdrawal request, the player's balance was $200.65.
On 9/15/2024 at 10:10:37 (Casino time), the player requested a withdrawal for $200.65. However, the payment manager rejected the withdrawal due to the maximum cashout limit. The excess balance of $130.65 (above the max cashout limit) was removed, and the player withdrew $70.00 on 9/15/2024 at 10:18:30 (Casino time).
https://limitlesscasino.com/terms-and-conditions
7.1. Overall Bonus and Promotion Rules
ad. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. Please refer to term 7.1.j.
Thank you for your understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
George Moore
Casino Limitless Management
Automatski prevedeno:
