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Player ik***@aol.com

The casino accepts credit card deposits. A payment in the same way, however, not!!!!

This is a clear violation of the Money Laundering Act. Even when the problem is pointed out, there is no answer

Spieler ik***@aol.com

Das Casino bietet Einzahlungen mit Kreditkarte an. Eine Auszahlung auf gleiche Weise allerdings nicht!!!!

Das ist ein klarer Verstoß gegen das Geldwäsche Gesetz. Auch auf Hinweis auf das Problem gibt es keine Antwort

Dear ikvossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Is there any alternative withdrawal method that you could use instead?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

All other casinos rightly require deposits and withdrawals in only one way. I've only deposited there once and haven't withdrawn yet. The requested bank withdrawal will not work. The Santander Bank rejects all payments as illegal, even though I live in Schleswig-Holstein. It's legal here. I came to the casino just for the credit card.

Alle anderen Casino verlangen zu Recht Ein- und Auszahlung nur auf einem Weg. Ich habe dort nur einmal eingezahlt und noch nicht ausgezahlt. Die geforderte Bankauszahlung wird nicht funktionieren. Die Santander Bank weist alle Zahlungen als illegal ab, auch wenn ich in Schleswig-Holstein lebe. Hier ist es legal. Ich bin zu dem Casino nur wegen der Kreditkarte gekommen.

Thank you for your reply, ikvossi. If you are sure that the withdrawal would be rejected by your bank, you have no other option than to use an alternative withdrawal method. Many casinos accept deposits via credit cards, but only process withdrawals via bank transfer. There is not much we could do about it as we are not in a position to force casinos to change their payment method options.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

case solved. Payout has arrived

Fall gelöst. Auszahlung ist angekommen

Awesome news, ikvossi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.