Poštovani COMETOjuppala,
Hvala vam na vašim imejlovima i dodatnim detaljima/dokumentima.
Nažalost, nakon prikupljanja svih potrebnih informacija, kao i odluke CEG-a, koja je samo potvrdila naše gledište, ovu žalbu zatvaramo kao neopravdanu zbog kršenja uslova kazina - postoje razumni razlozi da verujemo da je reč o više naloga i zloupotreba bonusa. Na osnovu svih dostupnih podataka i dobijenih detalja, verovatno bi bilo nemoguće dokazati suprotno. Kazino je delovao u skladu sa svojim uslovima.
Pošto je kazino obavezan uputstvima regulatora, preporučujem vam da kontaktirate kazino i/ili zatražite povraćaj vašeg poslednjeg depozita, koji će kazino morati da vrati pod uslovima koje je dao regulator ako to još nije uradio.
Hvala vam puno, Mr Bet Casino timu, na pružanju informacija i saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear COMETOjuppala,
Thank you for your emails and additional details/documents.
Unfortunately, after gathering all the necessary information and also the CEG ruling, which only confirmed our point of view, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about multiple accounts and bonus abuse. Based on all the available data and details received, it would be likely impossible to prove otherwise. The casino acted in accordance with its terms and conditions.
Since the casino is bound by the regulator's instructions, I recommend you contact the casino and/or ask for a refund of your last deposit, which the casino will have to refund under the conditions given by the regulator if it has not yet.
Thank you very much, Mr Bet Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
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