Zdravo,
Izvinjavamo se zbog kašnjenja u odgovoru.
U suštini ono što se dogodilo je da sam se prijavio na Moj ulog, u početku sam koristio bonus na depozit, ali nisam ništa osvojio na bonus fondovima, nakon toga sam igrao sa direktnim gotovinskim depozitima. Kada sam se prijavio, verifikovao sam pre igranja nakon što sam pročitao neke probleme sa verifikacijom za druge korisnike, uspešno sam i potpuno verifikovan za nekoliko minuta, deponovao sam oko 600 funti tokom nedelje i u sredu sam imao veliki dobitak od 1500 funti , nakon 24 sata od povlačenja koji je još u fazi obrade, kontaktirali su me i rekli da moraju da prođu kroz još 1 slučaj verifikacije koji je bila moja debitna kartica, pratio sam njihov zahtev i u roku od nekoliko sati dobio sam e-poštu i rekao da je moja kartica sada je potvrđeno i nije bilo ništa dalje. Zatim, nakon još 24 sata obrade povlačenja, od mene je zatraženo da uradim video verifikaciju koju sam odmah uradio. U roku od 5 minuta nakon što sam im poslao svoj video, moj nalog je zaključan i 1500£ je uzeto sa mog naloga i prikazano kao „povlačenje sistema" = oni su ga uzeli. Zatim sam imao neki kontakt sa njima da pitam u čemu je problem i rečeno mi je da postoji problem i da ne treba da budem verifikovan jer veruju da imam duplikat naloga.. što nisam. Ako već imam račun, zašto bih igrao sa gotovinom? Zatim su nakon mog pritiska ponovo otvorili moj račun sa 330 funti na saldu za koji su rekli da su moji depoziti i da mi ne bi trebalo dozvoliti da se prijavim. Međutim, moji depoziti su bili skoro 600 funti, a ne 330 funti. Tada su mi rekli da mi više neće pomoći i ja sam "lovac na bonuse"
Hi,
Apologies for the delay in response.
Essentially what happened was, I signed up to My stake, did initially use deposit bonus however did not win nothing on bonus funds, afterwards I was playing with straight cash deposits. When I signed up I verified before playing after reading some issues with verification for other users, I was successfully and fully verified within minutes, I deposited around about £600 over the course of a week and on the Wednesday had a big win of £1500, after 24 hours of the withdrawal still in processing stage I was contacted and told they had to go through 1 more case of verification which was my debit card, I followed their request and within a few hours I was emailed and told that my card had now been verified and there was nothing further. Then after another 24 hours of the withdrawal processing I was then asked to do a video verification which again I did straight away. Within 5 minutes of me sending my video to them, my account was locked and the £1500 was taken from my account and shown as "system withdraw" = they've taken it. I then had some contact with them to ask what the issue was and I was told there was an issue and I should not of been verified because they believe I have a duplicate account.. which I did not. If I had an account already why would I play with cash? They then after me pushing re opened my account with £330 in the balance which they said was my deposits and I should not of been allowed to sign up. However my deposits were nearly £600 not £330. They then told me they won't help me further and I'm a "bonus hunter"
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