Zdravo, bestellungenduvan,
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće.
Međutim, snimci ekrana iz blagajne vašeg računa prikazuju transakcije od avgusta 2023. do sada, ali ako sam dobro razumeo, u vašim bankovnim izvodima postoje transakcije izvršene u julu 2023. (pored one koja potvrđuje depozit uplaćen početkom oktobra). Dakle, u međuvremenu, dok čekamo odgovor kazina, možete li da nam dostavite istoriju blagajnika vašeg kazino računa za jul 2023.?
Ako vam više odgovara, slobodno koristite moju gore pomenutu e-poštu.
I još jedno pitanje - ako ste znali za bilo kakve neuspešne/nekreditne depozite uplaćene u kazino, zašto ste nastavili da deponujete tamo?
Sada bih želeo da pozovem predstavnika N1 Kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi N1 Casino timu ,
Možete li, molim vas, da pogledate problem igrača i istražite stvar sa odgovarajućim odeljenjima kazina koristeći detalje sa snimaka ekrana datih iznad, i obavestite nas o ishodu istrage?
Da li ima neuspešnih depozita, i ako da, u čemu je problem sa njima i šta je potrebno učiniti da bi bili uplaćeni na kazino račun podnosioca žalbe?
Ako vam više odgovara, slobodno koristite moju adresu e-pošte da odgovorite ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, bestellungenduvan,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.
However, the screenshots from your account cashier show transactions from August 2023 until now, but if I understood it correctly, in your bank statements, there are transactions made in July 2023 (besides one that confirms a deposit made in October beginning). So, in the meantime, while we wait for the casino's response, can you please provide the history from your casino account cashier for July 2023, please?
If it suits you better, feel free to use my email mentioned above.
And one more question - if you knew about any unsuccessful/non-credited deposits made to the casino, why did you keep depositing there?
Now I would like to invite N1 Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear N1 Casino team,
Could you please look at the player's issue and investigate the matter with the appropriate casino departments using the details from the screenshots provided above, and inform us about the outcome of the investigation?
Are there any unsuccessful deposits, and if yes, what is the issue with them, and what needs to be done for them to be credited to the complainant's casino account?
If it suits you better, feel free to use my email address to reply (branislav.b@casino.guru).
Thank you in advance for providing the information.
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