Igrač iz Grčke nije mogao da podigne svoj novac. Kazino je blokirao njegov nalog tvrdeći da će pomoći u ručnoj obradi povlačenja. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Greece couldn't withdraw his money. The casino blocked his account claiming that they will help to process the withdrawal manually. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Grčke nije mogao da podigne svoj novac. Kazino je blokirao njegov nalog tvrdeći da će pomoći u ručnoj obradi povlačenja. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Od 28. decembra 2022. Dok sam učitao sve potrebne dokumente, odbijaju moje povlačenje 29. u mesecu. Kontaktiram njihov tim, traže da ponovo postavim dokument koji sam već postavio. (29. decembar). Posle dva sata se odbija. Da naglasim da kazino podiže do 4000 evra i za dva dana sam tražio koliko 4000 i 3000 sledećih ukupno 7000 evra. Kažu mi zbog tehničkih problema da ih pošaljem poštom. Lično iban detalji, adresa banke, svift kod itd. Šaljem. Od tog dana mi zatvaraju račun, da bi izvršili ručno povlačenje. da je povlačenje odobreno i još čekam. Od tada nisam bio u mogućnosti da vas kontaktiram i nalog je ostao zatvoren, tražio sam da se ceo razgovor sa kazinom pošalje na moju e-poštu i zamolili su me za dalje lične podatke kako bi to uradili. Poslao sam im i oni su mi odgovorili da imaju pravo da ovaj zahtev produže za dva meseca, pa ću sačekati. Napominjem da je u poslednjoj komunikaciji sa njima, dok su mi ponovo rekli da je zahtev u obradi
From December 28, 2022 While I have uploaded all the necessary documents they reject my withdrawal on the 29th of the month. I contact their team, they ask me to re-upload a document that I had already uploaded. (December 29). After two hours it is rejected. To emphasize that the casino withdraws up to 4000 euros and in two days I had requested how much 4000 and 3000 the next total of 7000 euros. They tell me due to technical problems to send them by mail. In person iban details, bank address, swift code, etc. I send it. From that day on, they close my account, in order to make a manual withdrawal. that the withdrawal was approved and I am still waiting. Since then I have not been able to contact you and the account remains closed, I asked for the entire conversation with the casino to be sent to my email and I was asked for further personal information in order to they do. I sent them and they replied that they have the right to extend this request for two months, so I will wait. I should note that in the last communication with them, while they told me again that the request is being processed
Από τις 28 Δεκεμβρίου του 2022 Ενώ έχω ανεβάσει όλα τα απαραίτητα έγγραφα μου απορρίπτουν την ανάληψη στις 29 του μηνός.Επικοινωνω με την ομάδα τους,μου ζητούν να ξαναανεβασω έγγραφο τοοποιο ήδη είχα ανεβάσει.Το κάνω και μου λένε εγκρίνεται η ταυτοποίηση ξανακάνετε ανάληψη.Ξανακανω(29 Δεκεμβρίου).Μετά από δύο ώρες απορρίπτεται.Να τονίσω ότι το καζίνο κάνει ανάληψη μέχρι 4000 ευρώ και εγώ σε δύο μέρες είχα ζητήσει πόσα 4000 και 3000 την επόμενη σύνολο 7000 ευρώ.Μου λένε λόγω τεχνικών προβλημάτων να τους στείλω σε mail.Προσωπικα στοιχεία iban διεύθυνση τράπεζας,κωδικο swift.κ.λ.π.Το στέλνω.Απο εκείνη τη μέρα μου κλείνουν το λογαριασμό,Για να προβούν σε χειροκίνητη ανάληψη..Ξαναεπικοινωνω μου λένε κάντε υπομονή είστε σε επεξεργασία.Στις 3 του μηνός,μου λένε ότι εγκρίθηκε η ανάληψη καινά περιμένω.Εκτοτε δεν κατάφερα επικοινωνία και ο λογαριασμός παραμένει κλειστός ζήτησα να μου αποσταλεί στο mail μου ολόκληρη η συνομιλία με το καζίνο και μου ζητήθηκαν περαιτέρω προσωπικά στοιχεία για να το κάνουν.Τα έστειλα και μου απάντησαν ότι έχουν το δικαίωμα να δώσουν παράταση σε αυτό το αίτημα δύο μήνες,οπότε θα περιμένω.Να σημειώσω ότι στη τελευταία επικοινωνία μαζί τους,ενώ μου ξαναειπαν ότι το αίτημα είναι σε επεξεργασία
Dragi dimitrisdiamnt,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Možete li da nam kažete da li je to bilo vaše prvo povlačenje novca u ovom kazinu? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? Kada ste poslednji put pristupili svom nalogu?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Zato savetujemo igračima da budu strpljivi i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Kristina
Dear dimitrisdiamnt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus? When was the last time you accessed your account?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Kristina
To je moje prvo podizanje novca u ovom kazinu. Nisam imao aktivne bonuse. Poslednji put su me pustili u petak, 30. decembar. Hvala vam puno, javiću vam čim budem imao više.
It's my first withdrawal at this casino. I didn't have any active bonuses. The last time they let me in was Friday the 30th of December. Thank you very much, I'll let you know as soon as I have more.
Ειναι η πρωτη μου αναληψη σε αυτο το καζινο.Δεν ειχα κανενα ενεργο μπονους.Τη τελευταια φορα που με αφησαν να μπω ηταν Παρασκευη στις 30 Δεκεμβριου.Σας ευχαριστω παρα πολυ,μολις εχω νεοτερα θα σας ενημερωσω.
Hvala vam puno na odgovoru, dimitrisdiamnt. Pre nego što kontaktiramo kazino, možete li proslediti svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, dimitrisdiamnt. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Povlačenje je danas u potpunosti izvršeno. Međutim, zabranjeno mi je sve pragmatične igre (koje sam osvojio), ali nema veze jer neću ponovo igrati u ovom kazinu. 14 dana mi je dozvoljeno da čekam na prvo povlačenje, ali ne deaktiviraju moj nalog i nemaju kontakt poslednjih 5. Hvala vam puno na gostoprimstvu i interesovanju
The withdrawal took place today in full. However, I was banned from all pragmatic play games (which I won) but it doesn't matter because I'm not going to play at this casino again. 14 days I'm allowed to wait for the first withdrawal, but they don't deactivate my account and have no contact for the last 5. Thank you very much for your hospitality and interest
Η αναληψη πραγματοποιηθηκε σημερα ολο το ποσο.Με αποκλεισανε ομως απο ολα τα παιχνιδια της pragmatic play(Τα οποια και κερδισα)αλλα δε πειραζει γιατι δε προκειται να ξαναπαιξω στο καζινο αυτο.14 ημερες οκ δεκτο να περιμενω για πρωτη αναληψη,αλλα οχι να απενεργοποιουν τον λογαριασμο μου και να μην εχω επικοινωνια τις 5 τελευταιες.Ευχαριστω πολυ για τη φιλοξενια και το ενδιαφερον σας
Dragi dimitrisdiamnt,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear dimitrisdiamnt,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.