N1 Casino - Povlačenje igrača je odbijeno, a dobitak oduzet.

Hello dear casino guru team,

I have a problem with the n1casino.

My friend valued me on 28.11.2019 at this casino and has made on his account the first 2 deposits because he still owed me money.

I played and won with the time 10000 € I always wanted to withdraw on my own account but this was always denied. Furthermore, after the live chats said this I should deposit something from my account and it would work.

I did that and sent n1casino all the documents.

When I sent them a screenshot of the first transfer and wanted to pay out the whole amount (€ 9500) they confiscated my whole profit after a short time. (I would have violated the terms and conditions).

Is there somehow a possibility how I can still come to my profit?

Would be a pity for the money and ask for help.

Mfg Martin

Hallo liebes casino guru team,

Ich habe ein problem mit dem n1casino.

Mein freund werte mich am 28.11.2019 bei diesem casino an und hat über sein konto die ersten 2 einzahlungen gemacht da er mir noch geld schuldete.

Ich spielte und gewann mit der zeit 10000€ ich wollte immer wieder auf mein eigenes konto auszahlen lassen jedoch wurde das immer verwehrt. Weiters nach auskunft des live chats sagten diese ich soll von meinem konto etwas einzahlen und es würde dann funktionieren.

Dies machte ich und habe n1casino auch alle unterlagen geschickt.

Als ich ihnen dann einen screenshot der erstüberweisung geschickt habe und den ganzen betrag (€9500) auszahlen wollten haben die meinen ganzen gewinn nach einer kurzen zeit konfesziert. (Ich hätte gegen die AGB verstoßen).

Gibt es da irgendwie eine möglichkeit wie ich trotzdem zu meinem gewinn kommen kann?

Wär echt schade um das geld und bitte sie um hilfe.

Mfg Martin

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problems. I checked the T&Cs on the website, and this is what I found: "Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated, and original deposit returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts. " 

Please, could you forward to me any relevant communication, in which the casino representative asked you to deposit from your card and then the withdrawal of the whole amount will be granted? I hope I will be able to help you with this case as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

This was discussed in the live chat I could ask if they could send me a livechatprotokoll.

Before I get in contact with the casino I wanted to check with you before

Dies wurde im live chat besprochen ich könnte mal nachfragen ob diese mir ein livechatprotokoll schicken könnten.

Bevor ich wieder mit dem casino in kontakt trete wollte ich vorher mal bei ihnen nachfragen

Dear Martin,

Thank you very much for your quick reply. I contacted the casino regarding your confiscated winnings. Hopefully, we will receive a response soon and sort this case to your satisfaction.

N1 Casino, thank you in advance for your reply. 

Best regards,

Petronela

Hello dear Martin, 

Thank you for your patience.

I've reviewed your account. As I see that your first two deposits were made from third payment account that not registered in your own name.

According to our general terms and conditions by depositing funds: "Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated, and original deposit returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts. " 

https://www.n1casino.com/terms-and-conditions

I believe you might misunderstood the discussion in the live chat. 

Our support agent asked you to make a screenshots two first deposits and to upload them into your account. 

Your third deposit from own bank account was played. Sorry to hear but your win amount was get from your first two deposits which registered not in your own name. By this reason your balance was subtracted.

I apologize for the frustration you've been experiencing with this. However, please understand we need to follow our rules. So your account is open and we ask you kindly use only own payment methods for deposits in the future.

If you have any more question, please contact us here.

Best regards, 

N1 Casino 

My account ran from the beginning on mine. Names then these would not have taken the first 2 deposits from the account of my friend even if I understand everything correctly.

I hope there is still some way to get my profit (where the legal situation counts more)

In advance thank you and the casinoguru team and still hope for a positive result

Mein account lief von anfang an auf meine. Namen dann hätten diese die ersten 2 einzahlungen vom konto meines freundes auch nicht nehmen dürfen wenn ich das alles richtig verstehe. 

Ich hoffe es besteht noch irgendeine möglichkeit um zu meinem gewinn zu kommen (wo die rechtslage mehr zählt)

Vorweg danke and das casinoguru team und hoffe trotzdem auf ein positives Ergebnis

Hello Martin, 

Please refer to the general Terms and Conditions (https://www.n1casino.com/terms-and-conditions) whereby it states:
Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that are registered in your own name. 
If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

In line with our Terms and Conditions, the winning will not be reinstated and the decision to cut winnings remains final.
We are, however, don't close your player's account. 

Best regards, 
N1 Casino 



 

Dear Martin,

I’m sure you have checked the casino’s reply. Unfortunately, it seems to be their irreversible decision, to cancel your winnings. Please understand, that depositing funds from a third-party account, is considered as a definite breaching T&Cs, which led to confiscating your winnings. Sadly, there is not much I can do, to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. 

Please let me know, if there is anything else, I could help you with. Otherwise, I will be forced to reject this complaint.

I am sorry I couldn’t help you more with this case. Thank you very much for your understanding.

Best regards,

Petronela

Unfortunately, after gathering all the necessary information from both sides, we’re rejecting this case. No further investigation is needed. 

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information from both sides, we’re rejecting this case. No further investigation is needed.