Draga Martina,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema. Molimo vas da shvatite da kazinom ne upravlja isključivo raznolikost i dostupnost načina plaćanja. Nekoliko faktora kao što je tijelo za izdavanje dozvola, geolokacija i ugovori s dobavljačima plaćanja i bankarska ograničenja, svi imaju veliki utjecaj.
Da li dobro razumijem da ste se prije uspjeli povući iz ovog kasina na svoju MasterCard? Je li vam kasino ponudio neki alternativni način podizanja novca koji bi bio prikladan za vas?
Molimo proslijedite bilo koju relevantnu komunikaciju između vas i kasina kristina.s@casino.guru .
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Kristina
Dear Martina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
Do I understand correctly that you’ve managed to withdraw from this casino to your MasterCard before? Did the casino offer you any alternative withdrawal method that would be suitable for you?
Please, forward any relevant communication between you and the casino kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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