Draga sitnica,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Možete li da potvrdite da li igrate na domenu https ://plaitoro.com/ ? Prema informacijama koje vidim u našoj bazi podataka, veb lokacija bi trebalo da radi i radi. Jedina zatvorena filijala PlaiToro-a je nemačka.
Možete li potvrditi da li ste uspešno prošli KIC verifikaciju? Koje ste dokumente dostavili i kada ste tačno poslali poslednji?
Možete li, molim vas, da navedete koliko dugo ste čekali da vam se dobici isplate?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear petetty,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue.
Could you please confirm if you play at the domain https://playtoro.com/? According to the information I see in our database, the website should be up and running. The only closed branch of PlayToro is the German one.
Could you please confirm if you successfully passed the KYC verification? What documents have you provided and when exactly have you sent the last one?
Could you please specify how long have you been waiting for your winnings to be paid out?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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