The player from Washington had requested a withdrawal a month ago. Despite having their request approved, the money had not reached their Bitcoin wallet. After the player confirmed that this was his first withdrawal and he had been verified for almost a month, we had invited the casino's representative to the conversation. The casino had stated that the $100 withdrawal was paid out via Bitcoin, but the player did not confirm receipt of the funds. Despite our efforts to contact the player, he did not respond to our messages. As a result, we could not investigate further and had to reject the complaint.
Igrač iz Vašingtona je pre mesec dana zatražio povlačenje. Uprkos tome što je njihov zahtev odobren, novac nije stigao do njihovog Bitcoin novčanika. Nakon što je igrač potvrdio da mu je ovo prvo povlačenje i da je verifikovan skoro mesec dana, pozvali smo predstavnika kazina na razgovor. Kazino je naveo da je povlačenje 100 dolara isplaćeno putem bitkoina, ali igrač nije potvrdio prijem sredstava. Uprkos našim naporima da kontaktiramo igrača, on nije odgovarao na naše poruke. Kao rezultat toga, nismo mogli dalje da istražujemo i morali smo da odbijemo žalbu.
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