Zdravo
Kao što sam jasno spomenuo kada je moja opklada bila završena, imao sam 79 evra ili otprilike ono što sam osvojio bilo je posle toga (kazino je trebalo da me zaustavi kada sam završio opkladu, a ne posle 7-8 sati kada sam čak i deponovao)
jer su kasnili, mogao sam da igram više i pobedim, pa čak i izgubim polovinu, probudili su se tek kada sam zatražio povlačenje, a onda su me iznenada blokirali da igram i deponovanje bi sve ovo bilo urađeno kada bih završio svoju opkladu i ne posle 8 sati.
kako da utvrdite da li sam dobio od iznosa depozita ili ne? zapravo nakon deponovanja nije bilo ništa slično stvarnom iznosu ili iznosu bonusa činjenica je da se nisu razlikovali i dozvolili su mi da igram normalno.
prema meni kao što sam rekao ranije, postupili su veoma kasno po ovom pitanju što mi je omogućilo da igram više i da uložim i ako su mi dozvolili da uložim pošten novac onda jednostavno ne mogu da mi daju 15% od stvarno osvojenog iznosa i kažu zato što ste vi deponovali smo vam dali 300 EUR.
Vidim kako je kazino Pametno skrenuo popustljivost lošeg upravljanja da vlada.
Već sam spomenuo da je pravilo osvajanja maksimalnih 100 evra što već znamo, ali moja saglasnost se odnosila na loše rukovođenje u sprečavanju da me deponujem čak i nakon što znam da igram na bonus novac i da je to prvo trebalo da bude povlačenje pre nego što bih deponovao više i igrajte se sa činjenicom da mi je bilo dozvoljeno da uplatim i kada položim sve to postaje pravi novac i trebalo bi mi biti dozvoljeno da podignem ceo iznos, a ne 15% od toga.
Hello
As i have clearly mention when my wager was completed i had 79 euros or around that whatever i won was after that (casino should have Stopped me when i had completed my wager and not after 7-8 hours when i even deposited )
bcoz they acted late i was able to play more and win & even loose half of it they only woke up when i requested for a withdrawal then they suddenly blocked me from playing and depositing all this would have been done once i have completed my wager and not after 8 hour.
how do you determine if i won from the deposit amount or not ? infact after depositing there was nothing like real amount or bonus amount the fact is they didn't differentiate and allowed me to play normally.
according to me as i said before they acted very late in this matter which allowed me to play more and deposit and if they had let me deposit its a fair money then they just cant give me 15% of the actual amount won and say because you deposited we gave you 300 EUR.
i see how the casino has Cleverly diverted the compliant of mismanagement to rule.
i have already mention they rule is of winning 100 euro max that we already know but my compliant was about there mismanagement in stopping me in depositing money even after know i am playing on bonus money and that needed to be withdrawal first before i would deposit more and play with it the fact is i was allowed to deposit and once i have deposit all that become real money and i should be allowed to withdraw the entire Amount rather then 15% of it.
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