SlotHunter Casino - Igrač se bori da dovrši provjeru računa.

Hello, I've been trying to withdraw my winnings for days, but it's always being rejected and bank statements that I've already uploaded and, strangely enough, are not the right ones ... don't know.

Hallo, probiere schon seit Tagen meinen Gewinn auszahlen zu lassen aber es wird immer wieder abgelehnt und Kontoauszüge verlangt die ich schon alle hochgeladen habe und komischerweise nicht die richtigen sind... weis nicht weiter.

Dear Wilhelm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Wilhelm, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Wilhelm,

I’m sorry to hear that you’ve been experiencing issues passing the casino’s verification process. I will try my best to resolve the issue as soon as possible.

I would like to invite SlotHunter Casino to this discussion.

Dear SlotHunter Casino,

Can you please clarify the situation specify the reason why the screenshots Wilhelm provided were not accepted?

Hello Wilhelm and Casino Guru,

Thank you for contacting us.

I have reviewed your account and can see that after uploading the requested documents the payment was processed by the relevant team. For your convenience, you can log into your account and see the requirements for the requested KYC documentation: https://www.slothunter.com/profile/general/verification Also, you always receive a confirmation email once the documents have been reviewed or an explanation notification of the reason for the refusal to accept the provided document. 

While we can understand your frustration at the verification process, we must do all necessary checks before a withdrawal can be approved. KYC checks ensure the safety of all our players and the company from any fraudulent activities.

Should you have any further questions, please do not hesitate to contact us again.

All the best,

SlotHunter Casino

Hello, my documents were accepted today and the payout approved. Many thanks for your help.

Hallo, meine Dokumente wurden heute akzeptiert und die Auszahlung genehmigt. Vielen Dank für ihre Hilfe.

Thank you, SlotHunter Casino, for your reply.

Thank you, Wilhelm, for your cooperation. I would like to kindly ask you to let us know once you have received the payment or if there are any new developments regarding your complaint.

Hello, received the money.

Hallo, habe das Geld erhalten.

Thank you, Wilhelm, for the update and for using the Casino Guru complaint resolution center. We’re glad to hear that you received your funds. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru