NaslovnaPritužbeSlots Safari Casino - Igrač izaziva deskriptore depozita i zatvaranje naloga.
Slots Safari Casino - Igrač izaziva deskriptore depozita i zatvaranje naloga.
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Slots Safari Casino
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27/10/2023
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Slučaj je zatvoren : 20/11/2023
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The player from the UK is questioning the commercial descriptors appearing on their bank statement for casino deposits. They're also contesting the closure of their account by Slotssafari and seeking refund of £298.23. The casino has not responded to their emails about these issues and the player is threatening to resort to chargebacks through their bank. The complaint was rejected as the casino was not obligate to refund the player's money if it has been already lost.
Igrač iz UK ispituje komercijalne deskriptore koji se pojavljuju na njihovom bankovnom izvodu za kazino depozite. Oni takođe osporavaju zatvaranje svog naloga od strane Slotsafarija i traže povraćaj od 298,23 funti. Kazino nije odgovorio na njihove e-poruke o ovim problemima i igrač preti da će pribegavati povraćaju sredstava preko svoje banke. Žalba je odbijena jer kazino nije bio u obavezi da vrati novac igraču ako je već izgubljen.
Opet još jedan odmetnuti kazino, kako da se izvuku sa tim. Opet, svi moji depoziti imaju stvarne poslove kao svoj deskriptor:
Straridges.com
Goodshom.com
Achphil Varieti Store
nikada nisam kupio ništa u ovim prodavnicama, pa zašto bi se pojavile na mom bankovnom izvodu.
Slotsafari mi duguje £298.23.
Kopirao sam sva preduzeća u sve svoje imejlove - nijedno od njih nije odgovorilo. Ovo je poslednji transkript koji imam od njih 24.10.23
Slotssafari odgovor na moj problem sa mojim novcem koji ide u tri preduzeća:
Želimo da vas obavestimo da je ovo deskriptor koji koristi naš provajder plaćanja, o čemu nije na nama da odlučujemo, ali možemo videti vaš depozit u našoj pozadinskoj kancelariji.
Dozvolite mi da vas uverim da je vaš račun sada zatvoren i da nećete moći da izvršite depozit.
Što se tiče svih depozita, kao što naši uslovi navode, na isti način na koji bismo poštovali sve opklade postavljene dok je račun bio otvoren, naravno ne možemo da refundiramo nijednu opkladu postavljenu suprotno od ovoga.
Vaš nalog neće biti ponovo otvoren i želim vam sve najbolje.
opet,
Ako ova žalba ne donese rešenje, pribegaću povraćaju sredstava preko svoje banke!
Yet again another rogue casino, how do they get away with it. Again all my deposits have actual businesses as their descriptor:
Straridges.com
Goodshom.com
Achphil Variety Store
i have never purchased anything from these stores so why would they appear on my bank statement.
Slotssafari owes me £298.23.
I have copied all the businesses into all my emails - not one of them has responded. This is the last transcript I have from them 24/10/23
Slotssafari response to my issue with my money going to the three businesses:
We would like to inform you that this is a descriptor used by our payment provider, which is not up to us to decide, but we can see your deposit in our back office.
Let me assure you that your account is now closed and will not be able to deposit.
Regarding all deposits, as our terms state, the same way that we would honour any bets placed whilst the account was open we of course cannot refund any bets placed in the reverse of this.
Your account will not be reopened again and i wish you all the best.
Again,
If this complaint does not bring about a resolution I will resort to chargebacks through my bank!
Hvala vam puno što ste podneli žalbu. Zaista mi je žao što čujem za vaš problem sa Slots Safari kazinom. Bojim se da će mi trebati više informacija o vašem problemu. Molim vas, možete li detaljnije objasniti? Zašto bi vam kazino nešto dugovao? Da li ste imali preostalo stanje na računu kada je zatvoren? Strpljivo ću čekati vaš odgovor.
Srdačan pozdrav,
Nick
Dear DescriptorRaptor,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slots Safari Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why would the casino owe you anything? Did you have any remaining balance on your account when it got closed? I will be waiting for your reply patiently.
Nije mi ostalo ništa, ali kada sam pogledao izvod iz banke, ovi deskriptori nisu imali nikakvu referencu na kazino, već na 3 različita preduzeća, za koje nikada nisam čuo, a kamoli kupio od njih. Dakle, može se zaključiti da ne posluju legalno i da ja neću biti deo ove prevare. Zbog toga želim svoj novac nazad jer svaka sumnjiva aktivnost čini njihov kazino potpuno nepoverljivim.
„Deskriptori su namenjeni da pomognu vlasniku kartice da identifikuje transakcije na svom bankovnom izvodu za kupljene proizvode ili usluge".
Ako vlasnik kartice ne razume lako deskriptor obračuna i ne prepozna transakciju, može se pokrenuti povraćaj sredstava.
Velobet kazino mi je upravo vratio £584 bez verifikacije naloga. Njihov deskriptor je bio Vebops Ltd - tražili su od mene da ne eskaliram stvar jer će vratiti sve depozite, što mi sugeriše da su potpuno svesni šta rade i opet je njihova aktivnost veoma upitna. Ovi kazina mogu da kažu da sam se kladio i igrao, pa zašto bih dobio povraćaj novca. Moj odgovor na to bi bio, ako postoji bilo kakva sumnja u njihov integritet i FairPlai, to je izloženo u korišćenim deskriptorima i to izaziva veliku crvenu zastavu, kao što sam sada otkrio.
Nikada nećete pobediti ako ne posluju pošteno i bez potrebe da ulažu novac u potpuno nepovezane poslove. Oni to NE rade sa mojim novcem PERIOD!
Hi Nick
I did not have any balance left but when I looked on my bank statement these descriptors did not have any reference to the casino, but instead 3 different businesses, who I have never heard of, let alone purchased from. Therefore, it can be concluded they are not operating legally and I will not be part of this fraudulent activity. This is why I want my money back because any questionable activity renders their casino totally untrustworthy.
‘Descriptors are intended to help the cardholder identify the transactions on their bank statement for products or services purchased’.
If the cardholder doesn't easily understand the billing descriptor and recognise the transaction, a chargeback can be initiated’.
Velobet Casino just returned £584 to me without verifying my account. Their descriptor was Webops Ltd - they asked me not to escalate the matter as they would refund all the deposits, which suggests to me they are fully aware of what they are doing and again their activity is highly questionable. These casinos can state I made the bets and played so why would I get a refund. My reply to that would be, if there is any doubts about their integrity and FairPlay this is exposed in the descriptors used and it raises a big red flag, as I have now discovered.
You will never win if they do not operate fairly and without the need to put money into completely unrelated businesses. They are NOT doing that with my money PERIOD!
Želeo bih samo da dodam ovo veoma zanimljivo otkriće:
Kazina koji nisu GAMSTOP će angažovati treće strane za obradu plaćanja koji pogrešno kodiraju plaćanja ka i od operatera, što banci ili dobavljaču kartice predstavlja da je plaćanje za nešto drugo osim kockanja. Ovo je zapravo pranje novca i finansijske institucije rade veoma naporno da identifikuju transakcije ove prirode i zabrane kompaniju koja je inicirala.
I would just like to add this very interesting find:
Non-GAMSTOP casinos will hire third party payment processors who miscode payments to and from the operator, representing to the bank or card provider that the payment is for something other than gambling. This is effectively money laundering and the financial institutions work very hard to identify transactions of this nature and ban the initiating company.
Nakon što sam izrazio zabrinutost zbog mojih depozita koji pokazuju da je deskriptor stvarne kompanije Ve*ops Ltd sakriven puni identitet u slučaju da krši CG pravila (kompanija za koju nikada nisam čuo, a kamoli nešto od nje kupio), izazvao sam Velobet kazino i nakon mnogo razmene e-pošte pristali su da mi refundiraju sve moje depozite u iznosu od preko 580£ - primio sam sve novce! 😀
Samo izlažem ovo tamo!
After raising concerns about my deposits showing a descriptor of the actual company We*ops Ltd full identity hidden in case it breaches CG rules (a company I have never heard of, let alone purchased anything from), I challenged Velobet Casino and after a lot of email exchanges they agreed to refund me all my deposits amounting to over £580 - I have received all monies! 😀
Postoji li neki razlog zašto je potrebno toliko vremena da pregledam moje postove Nick?
AŽURIRANjE POVRATAKA :
Nakon što sam pisao komercijalnim kompanijama koje su nezakonito obrađivale moje depozite za Slots Safari , dobio sam pun povraćaj novca od jednog preduzeća u iznosu od £50,30.
Vreme otkucava, pa ako povraćaj sredstava od drugih komercijalnih kompanija/ Slots Safari ne bude primljen, tražiću povraćaj sredstava - zahvaljujući povraćaju sredstava ovo mi daje odličan dokaz za banku da pokaže da sam lično pokušao da obezbedim povraćaj sredstava od potencijalnog kazino za 'pranje novca'!
Is there any reason why it’s taking so long to review my posts Nick?
REFUNDS UPDATE:
After writing to the commercial companies who illegally processed my deposits for Slots Safari, I have recieved a full refund from one business for £50.30.
The time is ticking, so if refunds from the other commercial companies/Slots Safari are not received I will be seeking chargebacks - thanks to the refund this gives me great evidence for the bank to show I have personally attempted to secure the refunds from a potential ‘money laundering’ casino!
Zašto toliko mojih postova još uvek čeka na odobrenje, pretpostavljam, iako nikada ne treba pretpostaviti, da imate alate koji mogu da sakriju osetljive podatke?!
Why are so many of my posts still awaiting approval, I assume, although one should never assume, you have tools that can hide sensitive data?!
Imao sam zaista dobar razgovor sa timom za prevare moje banke danas i oni su mi od velike podrške i od pomoći.
Banka je zaustavila moju karticu tako da bilo kakav povraćaj više nije moguć originalnim načinom plaćanja - dva kazina/komercijalna preduzeća su mudro vratila moje depozite!
Ako mogu da pomognem samo jednoj ugroženoj osobi, otkrivanjem kazina koji nisu GAMSTOP i koji nisu u skladu sa Zakonom o sprečavanju pranja novca, moje vreme će biti vredno toga!
VAŽNO (izvor ThePOGG.com)
Regulator zahteva od svakog operatera kockanja sa licencom u Ujedinjenom Kraljevstvu da se uključi u program GAMSTOP. Od ovog pravila više nema izuzetaka.
Jedina kazina koja će prihvatiti igrače iz UK koji nisu deo GAMSTOP programa su kazina koja nisu licencirana i prihvataju igrače iz UK ilegalno!
Nije legalno da bilo koji kazino koji nema UKGC licencu prihvata igrače iz UK. Bilo koji kazino koji nije na GAMSTOP-u ne poseduje UKGC licencu. Međutim, posao je taj koji čini nezakonit prekršaj, a ne igrač.
I had a really good chat with my bank’s fraud team today and they are being very supportive and helpful.
The bank put a stop on my card so any refunds are no longer possible via the original payment method - two casinos/commercial companies wisely returned my deposits!
If I can help just one vulnerable person, by exposing non-GAMSTOP casinos who are not Anti-Money Laundering Compliant, my time will have been worth it!
IMPORTANT (source ThePOGG.com)
Every UK licensed gambling operator is required by the regulator to engage with the GAMSTOP program. There are no exceptions to this rule anymore.
The only casinos that will accept UK players that are not part of the GAMSTOP program are casinos that are unlicensed and accepting UK players illegally!
It is not legal for any casino that does not hold a UKGC license to accept UK players. Any casino not on GAMSTOP does not hold a UKGC license. However, it is the business that is committing an illegal offense, not the player.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
I onlajn i lokalna kazina često zloupotrebljavaju kriminalci za pranje prljavog novca. Radna grupa za finansijsku akciju (FATF) identifikuje devet potencijalnih ranjivosti koje kazina mogu imati u smislu pranja novca. To uključuje:
Gotovina plaćanja
Primanje imovinske koristi stečene krivičnim delom
Prepaid kartice
Depozitni računi
Prenos novca između kupaca
Više naloga
Više operatera
Prevara identiteta
Treća lica
Crvenezastave
FATF pruža listu crvenih zastavica na koje treba da pazite, uključujući:
Transakcije koje nisu u skladu sa profilom klijenta
Deponovanje više iznosa gotovine i primanje više čekova povučenih na tom računu
Više pojedinaca šalju sredstva jednom korisniku
Čekovi izdati članu porodice kockara
Sredstva prebačena na račune trećih lica
Transakcije na kazino računima koje obavljaju osobe koje nisu vlasnik računa
Korišćenje trećih lica za preduzimanje strukturiranja depozita i elektronskih transfera
Nadam se da će nekome ovo biti od koristi, pao sam, neću da radite iste igrače!
Both online and on-premises casinos are often abused by criminals to launder dirty money. The Financial Action Task Force (FATF) identifies nine potential vulnerabilities that casinos might have in terms of money laundering. They include:
Cash payments
Receiving proceeds of a crime
Prepaid cards
Deposit accounts
Transferring money between customers
Multiple accounts
Multiple operators
Identity fraud
Third parties
RedFlags
The FATF provides a list of red flags that you should watch out for, including:
Transactions inconsistent with the customer’s profile
Depositing multiple amounts of cash and receiving multiple cheques drawn on that account
Multiple individuals sending funds to one beneficiary
Cheques issued to a family member of a gambler
Funds transferred into third-party accounts
Transactions on casino accounts conducted by persons other than the account holder
Use of third parties to undertake the structuring of deposits and wire transfers
I hope someone finds this useful, I fell, I don’t want you to do the same players!
Tajmer je slučajno podešen na kazino jer je trebalo da još uvek bude podešen na igraču (vama). Drago mi je da čujem da vam je kompanija vratila nešto novca, ali sa naše tačke gledišta, nisu u obavezi. Licenca kazina nema nikakve veze ni sa čim jer ste se svesno registrovali u kazino i pristali na njihova pravila. Ako ste tamo izgubili novac, on je jednostavno izgubljen i ne možete jednostavno tražiti povraćaj novca bez razloga. Kazino odlučuje kako će im novac biti prebačen i sve dok je stigao na vaš kazino račun, nema o čemu da se priča.
Hello DescriptorRaptor,
The timer was accidentally set to the casino as it was meant to be still set on the player(you). I'm glad to hear that the company refunded you some money but from our point of view, they are not obligate to. The license of the casino has nothing to do with anything as you knowingly registered into the casino and agreed to their rules. If you did lose the money there, it is simply lost and you can't just request a refund for no reason. It is the casino's decision how the money is transferred to them and as long as it did arrive on your casino account, there is nothing to talk about.
Žalba će sada biti odbijena iz gore objašnjenog razloga.
Obavezno uvek proverite uslove kazina i licenciranje pre nego što se registrujete u bilo kom onlajn kazinu kako biste sprečili da se takvi problemi pojave u budućnosti.
The complaint will be now rejected for the above explained reason.
Please be sure to always check the casino terms and licensing before registering in any online casino to prevent such issues to occur in the future.
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