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These guys will give you run around and keep your deposit for any reason. Deposited 6 bucks to play but it never arrived. So I asked for help. They did nothing to help me and kept asking me about multiple accounts. I tried to make an account but failed. I then tried sometime later and successfully made an account. Which I deposited 6.35 cad. I never got to play. and they kept it. The dispute was the failed account I tried to make earlier. Its just a blank account with no email or anything. I had told them what had happened to no avail. I gave up and let them have the 6 bucks. But never again will I go to this dive casino. And I recommend you find another safer place to play because they are looking to rob you anyway they can to stay afloat.

Dear Fritzy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please advise if you have redeemed any promotional offer when depositing funds into your account? Was your account verified successfully in the past or it has been blocked right after placing a deposit? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It was blocked after I had asked for help because the deposit wasn't there and they just said talk to security. So I did that and they kept asking me for ids and pictures. So I sent them pictures. Then the accused me of lying on something. They said please specify why you are putting false information on your account.. I said all is correct .to my knowledge. Then they asked me for pictures again of I my stuff...I had enuff and just moved on from this bs . I claimed no bonuses or anything.

Thank you very much, Fritzy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks petro and nick..much appreciated

I would like to ask Casino Z to join us and help us resolve the player's issue.

Go for it. See what they say lol.. I bet they got a good rant on how illegal it is to have two accounts.

Dear Fritzy, 

We apologize for the delay and we do understand that you would like to enjoy your deposit as soon as possible.

The reason for the delay was the verification process. Right now we see that you shared all the requested documents with our Security team. The verification is successfully completed and all the restrictions are lifted.

We sincerely apologize for the time consuming process but these are the rules. Thank you for your patience and cooperation. 

Best Regards,

Casino-Z Team

Wow I guess that settles that. But not to jump the gun here. I'll go see if all is good and comeback.

Thanks gurus

Casino z fixed it all up. The situation is resolved. Thanx gurus couldn't have done it with out you.😀

Dear Fritzy,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru