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Dear Tommi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated a possibility to receive any bonus prior to depositing funds into your account? Could you please advise if you have activated any promotional offers in the past?

Please understand, that we can’t penalize the casino for not giving you bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Tommi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.