Zdravo,
Pišem da bih izrazio svoje ekstremno nezadovoljstvo nedavnim iskustvom koje sam imao dok sam igrao Crash Game na vašoj kazino platformi. Igra je pokvarila rad, zbog čega sam izgubio opkladu, a korisnička podrška koju sam dobio bila je daleko od zadovoljavajuće.
U suštini, igra/veb stranica je malo zaostajala za ID opklade: kazino:185174900817
Zbog toga se dugme nije moglo kliknuti (posle 1,3k-1,4k) pa sam osvežio stranicu (što se često dešava, iako je to krajnje nepravedno za tako živu i osetljivu igru).
Trebalo je neko vreme da se učita, pa sam otvorio svoj iPhone i kada sam to uradio, runda se završila i opklada je automatski izgubljena.
Nisam koristio VPN, moja internet veza je brza.
Štaviše, sledeća runda je zapravo počela oko 10 sekundi kasnije kao zakašnjenje. Što je sasvim dovoljan dokaz da je igra zaostala. Na platformi sam više od 2 godine i znam kako funkcioniše, takođe su mi se ove stvari dešavale mnogo puta i ako bih sumirao svoje gubitke zbog ovih opklada, to bi bilo preko 5.000 USD u periodu od 2 godine.
Kao dokaz, donosim snimak ekrana pod nazivom "ulog-moja-bet" koji pokazuje da većina, ako ne i svi igrači koji su zaista uspeli da isplate imaju svoj cashout na 2k - 5k - 3k (automatsko isplatu). A pošto mi se ne sviđa taj automatizovani cashout, uvek stavljam velike brojeve za ručno isplatu. Važno je napomenuti da su MNOGI izgubili ovu rundu, iako je to bio veliki množitelj (6,16k) tako da bi većina igrača unovčila između 1,5k do 3k.
Takođe donosim snimak ekrana pod nazivom „ulog-sličan-bet" koji je bio oko 20 utakmica kasnije na Crash-u sa veoma sličnim množiteljem tačke pada, na 6,18k. Tamo možete videti koliko igrača (većina njih) ima isplatu nasumičnim množiocima, kao; 2,06k - 3,06k - 2,4k - 2,94k - 4,76k.
ID referentne igre: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
Ovo zahteva vrlo jednostavnu logiku da shvatim da je to bila greška sajta i dosta mi je podrške koja uvek ima iste generičke odgovore o VPN-u, ograničenju brzine, kešu uređaja, itd... Opet, nisam koristio VPN, i Imam dobru vezu, dovoljno da Crash bude uglađen.
Tehnički tim je rekao da su proverili dnevnik i nisu našli nikakvu grešku. Međutim, tvrdim da jeste. Svako ko redovno igra Crash to zna, a ovaj retki dokaz je više nego dovoljan dokaz.
Evo dnevnika ćaskanja koji opisuje probleme na koje sam naišao:
* NAPOMENA: ChatGPT sabira evidenciju ćaskanja da organizuje stvari jer nemaju opciju da sačuvaju ili pošalju na e-poštu.
Korisnik (profil Đorđe):
"Kreš je zaostajao i nisam mogao da unovčim, proverio sam telefon, ista stvar. Takođe je trebalo još oko 10 sekundi da počnem sledeću rundu, tako da to definitivno nije moj internet. Šta da radimo?"
Podrška za kazino (Djordje profil):
Objasnio je mogućnost ograničenja stope zbog VPN-a ili preteranog klađenja.
Korisnik (profil Đorđe):
Izražena frustracija, pomenuta upotreba mobilnog telefona na 4G mreži, i kašnjenje u početku runde.
Podrška za kazino (Djordje profil):
Naveo je mogućnost ograničavanja brzine sa Safari i Apple uređajima, savetujući da se ne koristi VPN i dajući nekoliko saveta za izbegavanje ograničenja brzine.
Korisnik (profil Đorđe):
Odbili su da koriste VPN i pojasnili da je njihova internetska veza dobra.
Korisnik (profil Đorđe):
Zatraženo je povraćaj novca ili dobitak u opkladi, s obzirom na neobično kašnjenje u rundi.
Podrška za kazino (Djordje profil):
Objašnjeno je da povraćaj za izgubljene opklade nije moguć zbog podešavanja automatskog isplate i naveden množilac za dotičnu rundu.
Korisnik (profil Đorđe):
Spomenuo je druge igrače koji ne isplaćuju taj množilac i doveo u pitanje situaciju.
Korisnik (Luka profil):
Preuzeo je razgovor, potvrđujući da nema problema sa rundom pada.
Korisnik (Luka profil):
Podelio je još jedan primer nedavnog pada pri sličnom množitelju, što sugeriše da većina igrača ne isplaćuje novac na postavljenim brojevima.
Korisnik (Luka profil):
Zatražio je detaljnije objašnjenje.
Korisnik (Luka profil):
Upitan o čuvanju dnevnika ćaskanja ili izvozu radi žalbe.
Podrška za kazino (Luka profil):
Objasnili su da ćaskanje ostaje dostupno u njihovom sistemu.
Korisnik (Luka profil):
Zatražio je način da se izveze dnevnik ćaskanja radi prilaganja žalbi.
Podrška za kazino (Luka profil):
Ponuđeno za slanje snimka ekrana poruka ćaskanja kao načina da ih sačuvate.
--- Kraj sažetog dnevnika ćaskanja ---
Kao dugogodišnji korisnik vaše platforme, duboko sam razočaran odgovorom koji sam dobio. Kašnjenje u početku runde igre i gubitak moje opklade su očigledno bili van moje kontrole, a predlog za ograničavanje stope zbog korišćenja VPN-a, koji nisam koristio, je veoma netačan.
Radujem se brzom i razumnom rešavanju ovog pitanja.
Hello,
I am writing to express my extreme dissatisfaction with the recent experience I had while playing the Crash Game on your casino platform. The game malfunctioned, causing me to lose my bet, and the customer support I received was far from satisfactory.
Basically, the game/website lagged a bit on the bet id: casino:185174900817
Therefore, the button turned unclickable (after 1.3x-1.4x) so I refreshed the page (which happens frequently, even though, this is extremely unfair for such a live and sensitive game).
It took some time to load, so I opened my iPhone and once I did that, the round ended and the bet was auto-lost.
I was not using a VPN, my internet connection is fast.
Moreover, the next round started actually about 10 seconds later as a delay. Which is purely enough evidence that the game had lagged. I've been on the platform for over 2 years and I know how it works, also have had these things happen many times and if I would sum up my losses due to these bets, it would be over 5,000 USD over the period of 2 years.
For evidence, I bring up a screenshot called "stake-my-bet" which shows most if not all players who actually managed to cash out have their cashout at 2x - 5x - 3x (automated cashout). And since I don't like that automated cashout I always put high numbers to manually cashout. It's important to note that MANY have lost this round, even though it was a high multiplier (6.16x) so most players would cashout between 1.5x to 3x.
I also bring up a screenshot called "stake-similar-bet" which was about 20 games later on Crash with a very similar crash point multiplier, at 6.18x. There you can see how many players (most of them) have the cashout at random multipliers, like; 2.06x - 3.06x - 2.4x - 2.94x - 4.76x.
Reference game id: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
This requires a very simple logic to understand that it was the site's fault and I am fed up with the support always having the same generic replies of VPN, rate limit, device cache, etc... Again, was not using a VPN, and I have a good connection, way enough for Crash to be smooth.
The technical team said that they checked the log and found no fault. However, I do claim that it was. Anyone who plays Crash regularly knows that, and this rare evidence is way more than enough of a proof.
Here's the chat log that outlines the issues I encountered:
* PLEASE NOTE: Chat log is summed by ChatGPT to organize things since they don't have the option the save or send to email.
User (Djordje profile):
"Crash lagged and I couldn't cash out, checked on my phone, same thing. It also took about 10 more seconds to start the next round, so it's definitely not my internet. What do we do?"
Casino Support (Djordje profile):
Explained the possibility of rate limiting due to VPN or excessive betting.
User (Djordje profile):
Expressed frustration, mentioned using a mobile phone on a 4G network, and the delay in the round starting.
Casino Support (Djordje profile):
Stated the possibility of rate limiting with Safari and Apple devices, advising against VPN use and providing some tips to avoid rate limiting.
User (Djordje profile):
Denied using a VPN and clarified that their internet connection was good.
User (Djordje profile):
Asked for a refund or bet win, considering the unusual delay in the round.
Casino Support (Djordje profile):
Explained that refunds for lost bets are not possible due to auto cashout settings and provided the multiplier for the round in question.
User (Djordje profile):
Mentioned other players not cashing out at that multiplier and questioned the situation.
User (Luka profile):
Took over the conversation, confirming no issues with the crash round.
User (Luka profile):
Shared another example of a recent crash at a similar multiplier, suggesting that most players don't cash out at set numbers.
User (Luka profile):
Requested a more in-depth explanation.
User (Luka profile):
Asked about saving the chat log or exporting it for a complaint.
Casino Support (Luka profile):
Explained that the chat remains accessible in their system.
User (Luka profile):
Requested a way to export the chat log for attaching it to a complaint.
Casino Support (Luka profile):
Offered to send a screenshot of the chat messages as a way to save them.
--- End of summed up chatlog ---
As a long-time user of your platform, I am deeply disappointed with the response I received. The delay in the game round starting and the loss of my bet was clearly beyond my control, and the suggestion of rate limiting due to VPN use, which I did not use, is highly inaccurate.
I look forward to a prompt and reasonable resolution of this matter.
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