Poštovani hjsk1361,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem na koji ste naišli sa povlačenjem vaših sredstava iz kazina bez vašeg pristanka, kao i za nedostatak pomoći tima za podršku uprkos tome što ste pružili sve potrebne detalje.
Da biste bolje razumeli situaciju i efikasnije vam pomogli, da li biste mogli da pružite više informacija? Konkretno, želeli bismo da znamo:
- Kada ste primetili neovlašćeno povlačenje sredstava sa vašeg kazino naloga?
- Da li ste uspeli da identifikujete račun na koji su sredstva prebačena?
- Da li ste dobili bilo kakvo obaveštenje ili potvrdu u vezi sa ovim povlačenjem?
- Da li ste ponovo pokušali da kontaktirate tim za podršku nakon što ste dali detalje? Ako jeste, kakav je bio njihov odgovor?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Ako imate bilo kakvu relevantnu komunikaciju sa timom za podršku u vezi sa ovim problemom, slobodno je prosledite petronela.k@casino.guru radi daljeg pregleda.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih niti, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Dear hjsk1361,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your funds being withdrawn from the casino without your consent, and the subsequent lack of assistance from the support team despite providing all necessary details.
To better understand the situation and assist you effectively, could you please provide more information? Specifically, we would like to know:
- When did you notice the unauthorized withdrawal from your casino account?
- Have you been able to identify the account to which the funds were transferred?
- Did you receive any notification or confirmation regarding this withdrawal?
- Have you attempted to contact the support team again after providing the details? If so, what was their response?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the support team regarding this issue, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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