NaslovnaPritužbeStake Casino - Transakcije depozita igrača su odložene i nerešene.
Stake Casino - Transakcije depozita igrača su odložene i nerešene.
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Iznos:
12.000 INR
Stake Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
18/09/2024
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Slučaj je zatvoren : 18/11/2024
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ODBIJENO
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pre 1 meseca
Prevod
The player from India encountered significant issues with depositing money at stake.com, with multiple transactions amounting to 13,000 INR deducted from his bank account but not credited to his casino account. After repeated attempts for assistance, he faced delays and inadequate responses from the support team, leading him to believe they were stalling the process. The Complaints Team extended the investigation period multiple times to gather further information, but ultimately, due to a lack of response from the player, the complaint was rejected.
Igrač iz Indije je naišao na značajne probleme sa deponovanjem novca na stake.com, sa višestrukim transakcijama u iznosu od 13.000 INR koje su skinute sa njegovog bankovnog računa, ali nisu pripisane njegovom kazino računu. Nakon uzastopnih pokušaja pomoći, suočio se sa kašnjenjima i neadekvatnim odgovorima tima za podršku, što ga je navelo da veruje da oni odugovlače proces. Tim za žalbe je više puta produžavao istražni period kako bi prikupio dodatne informacije, ali je na kraju, zbog nedostatka odgovora igrača, žalba odbijena.
poslednja transakcija je obavljena sa stake.com 23. avgusta, i još jedna uplata nije uspela istog dana, a poslednja uplata nije uspela 6. septembra.
svi iznosi su odbijeni sa mog bankovnog računa.
Takođe sam poslao snimak ekrana na stake.com
Stakesupport me je zamolio da sačekam 7 dana, a zatim je ubrzo 7 dana promenjeno u 7 radnih dana, a zatim 15 dana i 15 radnih dana.
I nakon 6. septembra, dali su mi e-mail tima za plaćanje uloga, koji je payments@stake.com
Vremenski okvir za prijavu lažne transakcije je 72 sata, tako da me je podrška ulozima prevarila da kupim vreme tako da ne mogu da vratim naplatu.
Poslao sam poruku timu za podršku, bez odgovora. Tim za plaćanja n 10 dana i više imejlova samo mi pošaljite jedan odgovor.
Štaviše, ovi džokeri iz tima za podršku ne mogu da pročitaju moju e-poštu za ID transakcije ili prilog na imejlu. Oni su samo odugovlačili sa procesom plaćanja.
Snimak ekrana jasno kaže da sam priložio pdf bankovnog izvoda i da sam finansijski nicumpoops samo radi odgovora rekao da nisam priložio bankovni izvod. Mogu li da ih pošaljem sa bankovnog izvoda. U ovom trenutku, shvatio sam da ovi džokeri tima za podršku i tima za plaćanja ne istražuju niti pomažu. Oni samo povećavaju broj odgovora na svom portalu. To je to
Dobio sam isti sranjački stav i od tima za podršku, navodeći da im je više karata da ne mogu da odgovore i sve. Imam lanac e-pošte.
Hteo sam da pitam ko zapošljava ove idiote koji ne umeju da pročitaju ni osnovni mejl sa svim detaljima.
I da li je zaista potrebno 25 dana za proveru plaćanja na strani vaših potraživanja.
Sve su to bile lažne i prevare koje je vodio tim kočića jer im njihov prethodni provajder nije dao novac ili im nije dao novac.
Štaviše, sve postove koje objavljujem u zajednici kočića ovi nacisti brišu da bi sakrili svoju nesposobnost
Nije moguće otpremiti pdf izvod iz banke.
Treba mi vratiti 13000 inr na moj račun da bih mogao da podignem l
user id - Ram******77
transaction id
transaction id n amount.
2136733197. Amount 1000 inr
2111268844. AMOUNT 2000 inr
2111139180. AMOUNT 10000 inr
the last transaction was done with stake.com on 23 aug , and one more payment failed on same day and last payment failed on 6 th sept.
all amounts were deducted from my bank account .
i have submitted the screenshot of the payment as well to stake.com
stakesupport asked me to wait 7 days then soon 7 days were changed to 7 business days and then 15 days and 15 business days.
And after on 6 Th Sep, they gave me an email of the stake payments team, which is payments@stake.com
The timeline to report a fraudulent transaction is 72 hours, so stake support deceived me to buy time so that I can not charge back.
I messaged the support team in and out, no response. Payments team n 10 days and multiple emails just send me one reply.
Moreover, these jokers from the support team can not read my email for transaction id or attachment on the email. They were just stalling for the process of paying.
Screenshot clearly states that I have attached the pdf of bankStatement and the finance nicumpoops just for the sake of replying said that I have not attached a bank statement. Can I sent them off bank statement. At this point in time, I realised these jokers of the support team and payments team are not investigating or helping. They just increase the number of replies on their portal. That's it
I got the same buklshitting attitude from the support team as well, stating their tickets are more they cannot reply and all. I have an email chain.
I wanted to ask who is hiring these idiots who can't even read a basic email with all the details.
And does it really take 25 days to check for payments on your accounts receivable side.
All these were sham and scam run by the stake team as their previous provider has not provided them with the money or rna away with their money.
Moreover, all the posts that I am making in stake community these Nazis are deleting it to hide their incompetence
Cannot upload pdf of bank statement.
I need my 13000 inr back credited into my account so that I can withdrawnit l
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što bih preporučio je da kontaktirate svog dobavljača plaćanja (vašu banku). Oni moraju da istraže, ali imajte na umu da je to komplikovan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino obično ima vezane ruke.
Žao mi je što u ovom trenutku nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam puno na razumevanju.
Srdačan pozdrav,
Veronika
Dear ramsharmaomtraders,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider (your bank). They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
kontaktirao sam banku i uplata je zadužena sa mog računa i pripisana na račun dobavljača plaćanja.
u tom trenutku stake.com je koristio mnogo provajdera kao probnu verziju.
stake.com je kreditirao jednu uplatu od 1000 inr danas ujutro. ali ostatak od 12000 inr je na čekanju.
takođe me je podrška prevarila nekoliko dana, tako da ne mogu da vratim naplatu ili prijavim lažnu transakciju.
Podrška udela me je zamolila da sačekam 7 dana, a zatim promenila u 7 radnih dana, a zatim u 15 do 15 radnih dana.
prevarili su me tako da mogu ponovo poslati lažnu transakciju u banku i vratiti naplatu.
pa su spalili prva 72 sata nakon transakcije.
samo za vašu informaciju status ovih transakcija je bio na čekanju tokom dužeg vremenskog perioda. Morate im poslati detaljnu e-poštu sa bankovnim izvodom, označiti transakciju i poslati relevantan snimak ekrana.
ali ja sam u beskrajnoj petlji.
takođe ljudi sa stake.com ne znaju čak ni kako da čitaju e-poštu, možete videti snimak ekrana koji sam priložio pdf, ipak su mi trošili vreme navodeći na istom lancu e-pošte da nisam priložio bankovni izvod.
sav iznos je odbijen od moje banke i naplaćen od strane procesora plaćanja uloga.
to je od 23. avgusta skoro mesec dana.
to je beskonačna petlja, molim vas, pomozite.
i had contacted the bank , and the payment is debited from my account and credited to payment providers account .
at that moment a lot of providers were used by stake.com as trial.
stake.com credited one payment of 1000 inr today morning . but rest 12000 inr is pending.
also support deceived me for number of days , so that i cannot issue a charge back or report fraudulent transaction.
stake support asked me to wait 7 days then changed into 7 business days then to 15 days to 15 business days.
they deceived me so that i can repost fraudulent transaction to bank and issue charge back.
so they burned the first 72 hours after transaction.
just for your info the status of these transactions were pending for a long period of time .ihave send them an detailed email with bank statement , highlight the transaction ,and send relevant screenshot.
but i am in an endless loop.
also stake.com people don’t even know how to read an email , you cansee the screenshot i have attached the pdf, still they were burning my time by stating on the same email chain , that i have not attached the bank statement.
all the amount were deducted from my bank and charged by stake payment processor.
Nijedan proces ne traje mesec dana da se transakcija ažurira, zaključujem da je ulog kazino prevara, koji manipuliše rezultatima igre. Dakle, ne želim da nastavim sa njima. Ako vam treba mesec dana da se finansijsko odeljenje vrati, to znači da ste na strani kazina, draga. Kazino je imao problem sa prethodnim provajderom, a sada kažu da je novac blago odbijen.
Kako se novac može blago odbiti i generisati utr broj? Proverio sam u banci i dao im izvode.
Ali tim za podršku ne sprovodi nikakvu istragu
No process takes one month for transaction to update, I deduce that stake is a scam casino , which manipulates the results of the game. Hence, I don't wish to continue with them. If you are taking a month for the finance department to revert, it means you are siding with a casino, dear. The casino had an issue with the previous provider, and they now are saying that themoney is soft declined.
How can a money be soft declined and a utr number generated? I have checked with the bank and provided them with statements.
But the support team does not do any kind of investigation
Možete li mi, molim vas, poslati snimak ekrana vaše istorije transakcija u vašem kazino profilu koji prikazuje depozite na čekanju?
Takođe, pošaljite mi svu komunikaciju između vas i kazina, kao i vas i vaše banke koja bi mogla biti relevantna za istragu. Uključite izvod iz banke od 23. avgusta do danas. Moja adresa e-pošte je veronika.l@casino.guru . Hvala vam na saradnji.
Could you please send me a screenshot of your transaction history in your casino profile showing the pending deposits?
Also, please send me all the communication between you and the casino, as well as you and your bank that could be relevant to the investigation. Please include your bank statement from 23 August up to today. My email address is veronika.l@casino.guru. Thank you for your cooperation.
Hvala vam puno, ramsharmaomtraders, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti koleginici Mirki ( miroslava.d@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, ramsharmaomtraders, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
jednostavno kažu da nisu dobili novac, odmah lažu i ne daju nikakve dokaze, ranije sam i tim prerađivačima davao isplate.
tražili su od mene da podnesem ili da sačekam mesec dana, dok ne istekne vreme da podnesem zahtev za povraćaj. oni zaista varaju ljude, tako da ne mogu da naplate. štaviše, ne daju nikakav dokaz, a ja im šaljem izvod iz banke i sve ostalo.
nije odloženo , promenite naslov finansijski tim je gomila glupana da mogu da nađu osnovni prilog e-pošte na mejlu , i očekuju od nas da daju sve od sebe da otkriju transakcije
they are simply saying they have not received the money , they are straight away lying and are not providing any kind of proofs, earlier too i have provided payments to those processors as well.
they asked me to submit or to wait for a month , until the time was lapsed for me to file for charge back. they are really scamming people , so that they cannot charge back . moreover they are not providing any kind of proof , while i have am sending them the bank statement and everything.
its not delayed , change your headline the finance team are bunch of nicumpoops that they can find a basic email attachement on the email , and they expect us they are doing their best to find out transactions
prvo ste rekli, da uplata nije prošla, onda ste rekli da impsi nisu posegli za utr brojem. sada povezujete utr broj sa različitim transakcijama. proći će 2 meseca i sada se još uvek igraš sa mnom. zašto je poslednji iznos 1000 inr kredita u mojoj torbici.
first you said , the payment didn’t go thru, then you said the imps didn’t reached for the utr number. now you linking the utr number to different transaction. it’s gonna be 2 months and now you are still playing games with me . why did the last one amount 1000 inr credit in my purse.
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo odbaciti žalbu u slučaju da ne odgovorite u datom roku ili vam ne bude potrebna dodatna pomoć.
Dear ramsharmaomtraders,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne odgovorite u datom vremenskom roku ili vam ne bude potrebna dodatna pomoć, odbaciti žalbu.
Dear ramsharmaomtraders,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear ramsharmaomtraders,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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