Podnosim zvaničnu žalbu protiv vvv. ostati casino.com kojim upravlja dama.nv
Dana 3. maja 2023. otvorio sam račun i deponovao i izgubio približno 2500e, ovo je kršenje odredbi i uslova koje je odredio vaš dobavljač licence curacao licenca za igre
Moj slučaj je da sam 29. aprila 2023. zatražio samoisključivanje sa vildfotune, sestrinskog sajta kojim upravlja dama.nv, moj razlog za samoisključivanje je zato što imam ozbiljnu zavisnost od kockanja za koju sam rekao da je razlog zašto želim da budem samoisključen
Imam e-poruku sa potvrdom da pokažem svoj zahtev od vildfotune-a od 3. maja, kada sam primio e-poštu, ali moj nalog je zatvoren 29. aprila, ovo je pre nego što sam otvorio nalog na vašoj veb lokaciji. Pogledajte snimak ekrana u prilogu za vildfotune odgovor.
I prema odredbama i uslovima licence za igre na sreću Curacao, odeljak 3, pododeljak 10
3.10. Na zahtev Krajnjeg korisnika, kao i ako zdravstveni problemi Krajnjeg korisnika smatraju da je takva radnja neophodna, Operater mora da obezbedi da Krajnji korisnik u ograničenom ili neograničenom vremenskom periodu neće moći da koristi bilo koju uslugu ponuđenu na bilo koju od veb stranica Operatera.
Ako sam obavestio vildfotune da imam zavisnost od kockanja (zdravstveni problemi) i želim da budem trajno isključen, dužnost vašeg operatera je (dama.nv) da obezbedi da krajnji korisnik (ja sam igrač) neće moći da koristi bilo koje usluge ponuđeno na bilo kojoj od veb lokacija (sestrinskih sajtova) operatera (dama.nv)
Tako da nisam poštovao odredbe i uslove koje je postavila licenca za igre na sreću Curacao o odgovornom kockanju, uspeo sam da otvorim i položim hiljade evra bez ikakve intervencije, tražim povraćaj depozita uplaćenih na vašu veb stranicu jer nisam mogao da koristim svih usluga koje se nude na bilo kom sajtu operatera...
Takođe imam 3 druga naloga zatvorena zbog zavisnosti od kockanja sa dama nv
I am making an official complaint against www.stay casino.com operated by dama.nv
On the 3 of may 2023 I opened an account and deposited and lost approximately 2500e this is a breach of the terms and conditions set out by your license provider curaçao gaming license
My case is that on 29th of April 2023 I requested self exclusion from wildfotune a sister site operated by dama.nv my reason for self exclusion is because I have a serious gambling addiction wich I informed was the reason I wanted to be self excluded
I have confirmation email to show my request from wildfotune dated 3rd of may this is when I received the email but my account was closed 29 April this is before I opened the account on your website See screenshot attached for wildfotune response.
And according to curaçao gaming license terms and conditions section 3 subsection 10
3.10. Upon request of the End User, as well as if health issues of the End User deem such action necessary, the Operator must ensure that the End User shall for a limited or unlimited amount of time not be able to make use of any services offered on any of the Websites of the Operator.
If I informed wildfotune that I have a gambling addiction (health issues) and wanted to be permanently excluded it is your operator’s duty (dama.nv) to ensure the end user (me the player) shall not be able to make use of any services offered on any of the websites (sister sites) of the operator (dama.nv)
So by failing to follow the terms and conditions set by curaçao gaming license on responsible gambling i was able to open and deposit thousands of euros without any intervention I am requesting a refund of deposits made to your website as I should have not been able to use of any services offered on any websites of the operator...
i also have 3 other accounts closed for gambling addiction with dama nv
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