Ovaj spor se tiče dva različita povlačenja. Prvi zahtev za povlačenje (2500 dolara) podnet je 29. jula 2024., odobren 7. avgusta 2024., ali još uvek nije plaćen iako je prošlo 10 radnih dana. Stalno pitam kazino i kažu da je eskalirano, ali neće platiti.
Drugi zahtev za povlačenje (2500$) je odbijen, ali kazino nije u pravu što ga je odbio. Koristio sam depozit NO RULES bonus. Završio sam igru kroz zahteve na dozvoljenim igrama (slotovima) i onda nakon što sam ispunio sve uslove igre igrao sam blekdžek. To je dozvoljeno. Jedino nije dozvoljeno igrati blackjack dok KORISTITE bonus. Podneo sam svoj zahtev za povlačenje 7. avgusta, ali je odbijen 9. avgusta. Objasnio sam kazinu ali su me ignorisali!!
Takođe, čak i ako mi ne isplate moj bonus, ne bi trebalo da uzmu sav novac uključujući moje početno povlačenje, ali jesu!!
Molim vas pomozite!! Hvala.
This dispute concerns two different withdrawals. The first withdrawal request ($2500) was submitted on July 29, 2024, approved on August 7, 2024, but still not paid even though 10 business days have gone by. I keep asking the casino and they say it's been escalated but won't pay.
The second withdrawal request ($2500) was rejected but the casino is wrong to reject it. I used a deposit NO RULES bonus. I completed the play through requirements on allowed games (slots) and then after completing all the play through requirements I played blackjack. That is allowed. It is only not allowed to play blackjack while USING the bonus. I submitted my withdrawal request on August 7, but it was rejected on August 9. I explained to the casino but they ignored me!!
Also, even if they don't pay me my bonus they shouldn't take all the money including my initial withdrawal but they did!!
Please help!! Thanks.
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