Dragi Petre,
Hvala vam što ste nam skrenuli pažnju na ovo.
Nakon detaljnog pregleda aktivnosti korisnika i detalja o nalogu, utvrdili smo da je došlo do jasnog kršenja naših uslova i odredbi jer je korisnik imao duplikat naloga. Nalog je naknadno zabranjen zbog ovog kršenja.
3.2 Dozvoljeno vam je da imate samo jedan nalog člana. Dozvoljen je samo jedan nalog za svako domaćinstvo, IP, PC. Ako pokušate da otvorite više od jednog naloga člana, svi nalozi koje pokušate da otvorite mogu biti blokirani ili zatvoreni i sve opklade mogu biti poništene. Takođe, svi povraćaji, depoziti, dobici ili bonusi koje ste stekli ili akumulirali tokom vremena dok je dupli račun bio aktivan biće vam oduzeti i mi ih možemo povratiti, a vi ćete nam na zahtev vratiti sva takva sredstva koja su bila povučen sa duplikata računa. Ako želite da otvorite drugi nalog, to možete učiniti tako što ćete kontaktirati naš tim za podršku putem ćaskanja uživo. Ako se otvori novi nalog, stari nalog će biti zatvoren. Ako primetite da imate više od jednog registrovanog člana, morate nas odmah obavestiti. Ako to ne učinite, može doći do blokiranja pristupa vašem nalogu člana
Razumemo važnost očuvanja privatnosti i poverljivosti i stoga se uzdržavamo od otkrivanja konkretnih dokaza na javnim forumima.
Međutim, spremni smo da dostavimo više detalja privatno putem e-pošte. Obavestite nas da li možemo da pošaljemo e-poštu ovde.
Ukoliko su vam potrebne dodatne informacije ili imate dodatnih nedoumica, ne ustručavajte se da nas kontaktirate direktno.
S poštovanjem,
Trustdice.vin tim za usklađenost
Dear Peter,
Thank you for bringing this to our attention.
Upon thorough review of the user's activity and account details, we have determined that there had been a clear violation of our Terms & Conditions as the user had a duplicate account. The account was subsequently banned due to this breach.
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access
We understand the importance of maintaining privacy and confidentiality, and therefore, we refrain from disclosing specific evidence on public forums.
However, we are prepared to provide further details privately via email. Please let us know if we can send an email here.
Should you require any additional information or have further concerns, please do not hesitate to contact us directly.
With Respect,
The Trustdice.win Compliance Team
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