Viggoslots Casino - Igrač se žali na svoj konfiskovani dobitak.

I haven't come across anything like that before, I won €250 and they took it away from me because I went to a game they suggested to me and made 10 spins without winning, it's a supposedly blocked game when I deposit with bonuses now I also know why you suggested the game to me.

It would be fair not to allow something like this to happen in the first place. I know this from other casinos where you can't even open such games, let alone suggest the blocked game to the player. I feel cheated.

And live chat is arrogant and refers to the bonus conditions where there are 150 blocked games when using a bonus. Who should please keep an overview, especially since I didn't win any winnings there.

Best regards

Ingo H*****

Sowas ist mir auch noch nicht unter gekommen hatte 250€ gewonnen die haben sie mir aberkannt weil ich auf ein von denen mir vorgeschlagenes spiel gegangen bin und 10 drehungen gemacht habe ohne einen gewinn zu erziehlen, es ist ein angeblich gesperrtes spiel bei einzahlung mit Boni jetzt weiss ich auch warum sie mir das spiel vorgeschlagen haben .

Fair würde sein sowas garnicht erst zu zu lassen ich kenne das aus anderen Casinos da kann man solche Spiele gar nicht erst öffnen geschweige man schlägt dem Spieler das gesperrte spiel auch noch vor fühle mich da betrogen.

Und Livechat Arogant und verweisst auf die Bonusbedingungen wo 150 gesperrte spiele drinnen stehen bei benutzung eines boni wer bitte soll da die Übersicht behalten besonders da ich dort keinen gewinn erziehlt habe.

Mit freundlichen Grüssen

Ingo H*****

Hello Chaser361,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Viggoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was it the first ever bonus you used in the casino? Is there any proof that the casino recommended you to play this specific game? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been a customer for 2 years and have often used bonuses and never had any problems. It was displayed to me on the right while I was playing and suggested that it was a great game. I was into it and realized after 5-10 spins that it wasn't for me I also assumed that it was ok because it came from Viggo, but I think that was on purpose. I had already won well at the time. Normally, if the casino were legal as I know it, the games that you don't have would also be blocked You are allowed to play with a deposit bonus in your bonus conditions. You have included so many games , they are almost all on the home page -Games, table games, video poker, live casino and the following slot machines: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci's Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Razor Returns, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm.) sorry but who's watching Every time before starting a different game, always read, especially that almost all the games that are offered there.

And the live support is incredibly cheeky and says it's your own fault if you read the bonus terms and conditions and you didn't comply with them.

Otherwise nothing, so when you leave a game you have to look at the list again and again so that you don't click on the wrong game, but thanks to Viggo's suggestion I went in there with a clear conscience and as I said I didn't win there and then again out, I think it's cheeky if they had won there, ok then they could have deducted it from the total winnings for all I care, but nothing there but canceled and that's it.

They then credited my deposited money to my account and then immediately got it back. Such a fraudulent company doesn't get a cent from me.

And unfortunately I didn't take a screenshot as proof because I didn't assume I had made a mistake.

Thanks Nick for trying to help me but I don't think it will end well.

Kind regards

Ingo Hi*****

bin da schon 2 Jahre kunde habe auch schon oft Bonis benutzt und hatte nie probleme es wurde mir während ich gespielt habe rechts angezeigt und sugeriert das das ein tolles game wäre ich bin da drauf und habe nach 5-10 drehungen gemerkt ist nicht für mich bin da auch ohne irgendeinen gewinn raus bin auch davon ausgegangen das das ok war weil es von Viggo kam aber denke das war mit absicht hatte zu dem zeitpunkt schon gut gewonnen normal wenn das casino legal wäre so wie ich es kenne auch die spiele gesperrt die man nicht spielen darf mit einem einzahlungsbonus in ihren bonus bedingungen haben sie soviele spiele reingeknallt die sind fast alle auf der startseite denke mit absicht ein klick drauf und schon drücken sie sich vor auszahlungen hier soviele(Sobald ein Bonus aktiviert wurde, sind folgende Spiele strengstens verboten. Jackpot-Spiele, Tischspiele, Video-Poker, Live-Casino und die folgenden Spielautomaten: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci’s Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin’ Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Razor Returns, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm.) sorry aber wer schaut jedesmal bevor er ein anderes spiel beginnt immer auf die lieste besonders das fast alle spiele die dort angeboten werden .

Und der live support unterirdisch frech und sagt noch selber schuld hätten sie mal die bonusbedingungen gelesen hier einmal die bonusbedingungen an die sie nicht eingehalten habe .

ansonnsten nichts also muss man wenn man aus einem spiel geht erst immer wieder auf die liste schauen damit man ja nicht das falsche spiel anklickt aber durch den vorschlag von Viggo bin ich mit guten gewissen dort rein und wie gesagt habe dort keinen gewinn erziehlt und gleich wieder raus ich empfinde das als eine frechheit wenn dort gewonnen hätte ok dann hätten sie es meinetwegen vom gesammt gewinn abziehen können aber nichts da als gecancelt und fertig.

Sie mir dann mein eingezahltes Geld auf meinem account gut geschrieben habe ich dann gleich zurück geholt so eine betrüger firma bekommt von mir keinen cent .

Und leider habe ich keinen screenshot als beweis gemacht weil ich nicht davon ausgegangen bin einen fehler gemacht zu haben.

Danke Nick für deinen versuch mir zu helfen aber denke das wird keinen guten abschluss nehmen.

MfG

Ingo Hi******

One more addendum, I only did 2 rotations, I just looked at the history and took a screen

Noch einen nachtrag ich habe nur 2 drehungen gemacht habe gerade dir Historie an geschaut und einen screen gemacht

Hello Chaser361,

In case of using a bonus with restricted games, the casino should ensure that those games are not available to played. Not to mention that those 2 round did not affect your outcome at all and the casino should reconsider their decision. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

DearChaser361,

Sadly, it is not yet an industry standard for all casinos to automatically restrict access to certain games that should not be used for bonus wagering, as not all casinos use the same "main" system. That's why almost all casinos have the restricted games mentioned in the bonus T&Cs and every player should be familiar with them. Anyway, we at Casino Guru are trying to push the whole industry toward a safer environment for players and casinos alike. We expect that voiding winnings just because players accidentally access a restricted game is not a fair action. Every case should be reconsidered individually. I will contact the casino to see if I can help.

We would like to invite Viggoslots Casino to join the conversation.

Dear Viggoslots Casino,

While I comprehend that the bonus terms and conditions outline the restricted games, our aim is to contribute to the ongoing improvement of the gaming industry for a safer environment. We firmly believe that annulling the player's entire winnings due to unintentional engagement with a few spins in a restricted game is an unjust action, particularly when it has no impact on the overall winnings. We anticipate that restricted games should be automatically regulated at the software level.

Additionally, the player has raised a valid point – if the game "Reactoonz 2" was offered, why should the player suspect it falls under the restricted category? I kindly request a reconsideration of your decision, or if there are other contributing factors, I would appreciate further clarification on the matter.

But honestly, I don't think that's great and where's the fun if I have to constantly swipe back and forth with so many blocked games to see if I haven't accidentally picked the wrong one either way I'll never see myself again feel like I've been cheated...

aber mal ehrlich ich finde soetwas nicht toll und wo bleibt der spass wenn ich bei sovielen gesperrten spielen ständig hin und her switschen muss um zu schauuen ob ich mir nicht ausversehen das falsche ausgesucht habe so oder so sehen mich nie wieder fühle mich verappelt ..

Dear Chaser361,

I acknowledge your perspective. As outlined earlier, our typical stance in such scenarios is detailed above. Regrettably, upon reviewing the complaint history of Viggoslots Casino on our forum, it appears highly probable that the casino team may not respond. Numerous unresolved complaints marked as "no reaction from the casino" diminish the likelihood of progress with your complaint.

Despite this, we will afford the casino team an opportunity to respond, and I will make an effort to contact them in the hope of eliciting a reply. However, it is advisable to be prepared for the possibility that your complaint may be closed as unresolved.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Chaser361,

I tried to contact the casino but without success. I have only previously received info from Viggoslots Casino representative that they are not willing to cooperate with us to resolve complaints and that's it.

I’m afraid not much can be achieved without cooperation from the casino's side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact other ADR services as I've informed you via email or the Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com), and submit a complaint to them. The Gaming Authority might have more options and tools to help players.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino.Guru