Ponovo smo otvorili ovu žalbu na zahtev kazina. Želeli bismo da ovom slučaju damo još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
Dodatni komentari iz kazina:
Zdravo!
Izvinjavamo se zbog kašnjenja u odgovoru i želeli bismo da razjasnimo situaciju. Igrač je napravio tri naloga na našoj platformi, što je ozbiljno kršenje naših pravila. Nakon otkrivanja ovog prekršaja, zadržali smo jedan, najstariji nalog, a druga dva naloga su zatvorena.
Kao rezultat toga, 92.432,93 AUD je poništeno, ali su svi depoziti koje je igrač napravio u potpunosti vraćeni.
Nadamo se vašem razumevanju i spremni smo na saradnju u daljem rešavanju situacije. Hvala vam na pažnji prema ovom pitanju.
Pozdrav, Voocasino
We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Additional comments from the Casino:
Hello!
We apologize for the delay in responding and would like to clarify the situation. The player created three accounts on our platform, which is a serious violation of our rules. After discovering this violation, we kept one, the oldest account, and the other two accounts were closed.
As a result, AUD 92,432.93 was canceled, but all deposits made by the player were fully refunded.
We hope for your understanding and are ready to cooperate to further resolve the situation. Thank you for your attention to this matter.
Regards, Woocasino
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