Igrač iz Indije je deponovao u kazinu, ali njegov depozit nije pripisan na njegov bilans u kazinu. Igrač je primio sredstva na svoj kazino račun, a žalba je zatvorena kao "rešena".
The player from India deposited in the casino, but his deposit wasn’t credited to his casino balance. The player has received the funds into his casino account, and the complaint was closed as "resolved".
Igrač iz Indije je deponovao u kazinu, ali njegov depozit nije pripisan na njegov bilans u kazinu. Igrač je primio sredstva na svoj kazino račun, a žalba je zatvorena kao "rešena".
Deponovao sam 350 na njihovu veb stranicu, ali moj novac nije deponovan na moj račun za 24 kladionice i moj novac je terećen sa mog bankovnog računa koji sam deponovao preko UPI P2P i rekli su mi da čekam 24 sata, ali sada je prošlo 48 radnih sati+ i oni sada kažu da čekam još molimo vas da preduzmete pravni postupak protiv ove kompanije.
I had deposited 350 to their website but my money not deposited to my 24betting account and my money debited from my bank account i deposited through UPI P2P and they told me to wait 24hrs but now 48working hrs+ passed and they are now telling to wait more now please take legal action against this company.
Poštovani sangitadevi78,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedina stvar koju bih preporučio je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to komplikovan proces koji može potrajati otprilike mesec dana. U ovim slučajevima, kazino obično ima vezane ruke. Takođe bih toplo preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Takođe, imajte na umu da smo nezavisna onlajn kazino baza podataka koja deluje kao posrednik u rešavanju sporova igrača. Nismo u poziciji da preduzimamo pravne radnje u vaše ime.
Žao mi je što u ovom trenutku nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam mnogo na razumevanju.
Srdačan pozdrav,
Tomas
Dear sangitadevi78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Also, please understand we are an independent online casino database that acts as a mediator in resolving players’ disputes. We are in no position to take legal action on your behalf.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Dear sangitadevi78,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hvala na ažuriranju, sangitadevi78. Možete li potvrditi da ste kontaktirali dobavljača plaćanja? Koji vam je poslednji relevantan odgovor kazina o ovom problemu bio? Molim te obavesti me.
Thanks for the update, sangitadevi78. Could you please confirm you contacted the payment provider? What was the casino's last relevant reply to you about the issue? Please let me know.
Izvinjavam se što nisam ranije odgovorio.
Hvala vam puno, sangitadevi78, što ste dali potrebne informacije. Sada ću preneti vašu žalbu kolegi Stefanu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
I apologize for not replying sooner.
Thank you very much, sangitadevi78, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Poštovani sangitadevi78,
Žao mi je što čujem da vaš depozit nije stigao na vaš račun. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće.
Sada bih želeo da pozovem predstavnika 24betting kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi 24betting Casino,
Možete li molim vas da kažete zašto depozit igrača još uvek nije uplaćen i kada može da očekuje da bude?
Unapred hvala na pružanju informacija.
Srdačan pozdrav,
Stefan
Dear sangitadevi78,
I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a 24betting Casino representative to join this conversation and participate in the resolution of this complaint.
Dear 24betting Casino,
Could you please state why the player's deposit has not yet been credited and when he can expect it to be?
Thank you in advance for providing the information.
Kind regards,
Stefan
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
dragi igrač
350 rs je dodato na vaš nalog danas
pokušajte ponovo da podnesete zahtev za povlačenje
izvinjavamo se zbog eventualnih neprijatnosti
pozdravi
dear player
350 rs added to your account today
try to submit withdraw request again
sorry for any inconvenience caused
regards
Poštovani sangitadevi78,
Da li ste uspeli da zatražite povlačenje?
Radujem se vašem odgovoru.
S poštovanjem,
Stefan
Dear sangitadevi78,
Did you manage to request a withdrawal?
I am looking forward to your response.
Kindest regards,
Stefan
Dragi 24betting Casino,
Možete li potvrditi da li ste dodali sredstva na kazino račun igrača?
Radujem se vašem odgovoru.
Srdačan pozdrav,
Stefan
Dear 24betting Casino,
Could you please confirm if you have added the funds to the player's casino account?
I am looking forward to your response.
Kind regards,
Stefan
Poštovani sangitadevi78,
Možete li potvrditi da li ste primili 350 INR na svoj kazino račun?
Hvala vam puno unapred.
Srdačan pozdrav,
Stefan
Dear sangitadevi78,
Could you please confirm if you have received the 350 INR in your casino account?
Thank you very much in advance.
Kind regards,
Stefan
gospodine
kako to misliš "ne"?
možete videti na svom nalogu da smo dodali 350 na vaše stanje
i kazino guru - već smo vam dali snimak ekrana koji to potvrđuje.
šta još očekuješ da uradimo?
pozdravi
sir
what do you mean "no"?
you can see in your account that we have added 350 in your balance
and casino guru - we have already given you a screenshot confirming this.
what else do you expect us to do?
regards
Poštovani sangitadevi78,
Možete li da nam dostavite snimak ekrana na kome možemo da vidimo stanje vašeg kazina ili blagajnika?
Hvala vam puno unapred.
Srdačan pozdrav,
Stefan
Dear sangitadevi78,
Could you please provide us with the screenshot where we can see your casino balance or cashier?
Thank you very much in advance.
Kind regards,
Stefan
Dear sangitadevi78,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Poštovani sangitadevi78,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Casino.Guru
Dear sangitadevi78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.