Analizirali smo situaciju koju je opisao korisnik.
Žalbeni korisnik6169*** je zaista bio zabranjen od strane platforme zbog kršenja naše politike da ima samo jedan nalog.
Korisnik User6252*** je registrovan na platformi i ima identične podatke kao i uređaj koji se koristi za prijavu na platformu. Takođe, ova dva korisnika imaju zajedničku adresu depozita sa koje je novac poslat na platformu.
Nalog korisnika6252*** je zabranjen jer je igrač iskoristio pravo na samoisključivanje zbog zavisnosti od igara. Zbog naših pravila, ovaj nalog se ne može deblokirati.
Dakle, user6169 i User User6252*** imaju zajedničku adresu depozita i imaju isti uređaj za ulazak na platformu i druge zajedničke tehničke podatke koji daju razloge da se veruje da se radi o istoj osobi.
Stoga, imamo sve razloge da verujemo da je ovo višestruki nalog, pošto je nakon samoblokiranja igrač bio primoran da otvori drugi nalog.
Što se tiče iznosa refundiranja.
21.10.2023 08:48:43 deponovano 250USDT.
Sa ovog depozita je preokrenuo saldo na 1600 USDT, ali zbog kršenja pravila platforme, dobici su poništeni i iznos depozita vraćen.
Tako je igrač prekršio pravila platforme, što je dovelo do blokiranja njegovog naloga.
Ali, korisnik može da kontaktira tim za rizik ( risk@betfury.io ) i pruže dokaze koji potkrepljuju svoje tvrdnje.
We analyzed the situation described by the user.
The complaining user6169*** has indeed been banned by the platform for violating our policy of having only one account.
User User6252*** is registered on the platform and has identical data to the device used to log in to the platform. Also, these two users have a common deposit address from which money was sent to the platform.
User6252***'s account has been banned because the player exercised the right to self-exclude due to gaming addiction. Due to our rules, this account cannot be unblocked.
Therefore, user6169 and User User6252*** have a common deposit address and have the same device for entering the platform and other common technical data that give reasons to believe that they are the same person.
Therefore, we have every reason to believe that this is a multi-account, since after self-blocking, the player was forced to create another account.
Regarding refund amounts.
21.10.2023 08:48:43 deposited 250USDT.
From this deposit, he rolled the balance up to 1600 USDT, but due to a violation of the rules of the platform, the winnings were canceled and the deposit amount was returned.
Thus, the player violated the rules of the platform, which led to the blocking of his account.
But,the user can contact the risk team (risk@betfury.io) and provide evidence to support their claims.
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