Član sam Betonline kazina u Panami. 29. januara, imao sam 67.000 USD na svom računu, nakon sati ruleta, blejka i druge igre. Podigao sam 10 hiljada dolara bez problema.
Sledećeg dana, moj nalog je porastao na 84.000 dolara uz igru i smanjio se na 54.000 dolara nakon nekih gubitaka. Podneo sam zahtev za povlačenje za 52,800 USD. Ovo povlačenje je odbijeno. Zvao sam, ali mi je rečeno da ne mogu da razgovaram ni sa kim u finansijskim ili igračkim odeljenjima. 30. januara primio sam e-poruku od finansijskog odeljenja u kojoj se navodi: „Žao nam je što vas obaveštavamo da smo identifikovali tehnički kvar na našoj veb stranici koji se dogodio 29. januara. Ovaj problem je doveo do toga da su određene transakcije više puta greškom pripisane vašem nalogu ."
Juče, 31. januara, moj nalog je imao kazino pobede i gubitke u 3 velika iznosa koji su dodani i oduzeti. Zatim je dodat saldo „otpisa". Sada je na nula dolara i još uvek je onemogućen.
Danas sam primio e-poruku da je istraga završena i da je zbog neočekivane greške koja je dovela do pogrešnih kredita na moj račun, moj balans bio pogrešan i da je prilagođen na 0,00 USD.
Igrao sam nekoliko različitih utakmica da bih došao do balansa koji sam i uradio. Činjenica da sada tvrde da su moje stvarne pobede greška je potpuno smešna.
I am a member of Betonline Casino in Panama. On JAnuary 29th, I had $67K USD in my account, after hours of roulette, blackjack, and other play. I withdrew $10K without issue.
The following day, my account rose to $84K with gameplay and decreased to $54K after some losses. I submitted a withdrawal request for $52,800 USD. This withdrawal was declined. I called, but was told that I could not speak to anyone in the financial or gaming departments. On January 30th, I received an email from the financial department stating, "We regret to inform you that we have identified a technical malfunction on our website that occurred on January 29th. This issue led to certain transactions being erroneously credited multiple times to your account."
Yesterday, January 31st, my account had casino wins and losses in 3 large amounts added and subtracted. Then it had a "write-off" balance added. It is now at zero dollars and still disabled.
I received an email today that the investigation is done and that, due to an unexpected error occurred that resulted in erroneous credits being credited to my account, my balance was wrong and has been adjusted to $0.00.
I played several different games to get to the balance that I did. The fact that they are now claiming that my actual wins are an error is completely ludicrous.
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