BitCasino je u velikoj meri propustio da zaštiti ranjivog igrača koji živi u zabranjenoj jurisdikciji, dozvoljavajući da igra preko više od 33.000 USDT ekvivalenta u kriptovalutama. Žalba usredsređena na sledeće tačke podneta je BitCasinu
Dana 12. septembra 2023. upravi kazina podneta je zvanična žalba nakon 6 turbulentnih meseci igre, koja se odnosi na sledeća ozbiljna pitanja:
A. Kršenje ruskog zakonodavstva u vezi sa pružanjem usluga kockanja na mreži:
Uprkos tome što je u potpunosti svestan da je Federalna poreska služba Ruske Federacije blokirala pristup sajtu BitCasino zbog nezakonitosti svog poslovanja, BitCasino je nezakonito dozvolio ruskom igraču, odnosno meni, da se registruje i igra na BitCasino platformi.
Dok je u BitCasino uslovima i odredbama navedeno da
«BitCasino je odgovoran za utvrđivanje da li je pristup BitCasinu i korišćenje naše veb stranice u skladu sa svim pravilima, zakonima i propisima koji se primenjuju na BitCasino i BitCasino nam garantuju da kockanje nije nezakonito na teritoriji na kojoj se nalazi BitCasino.» Verujem da je Operater bio upoznat sa nezakonitošću pružanja usluga kockanja stanovnicima Ruske Federacije i da je trebalo odmah da ih uvrsti na Listu zabranjenih jurisdikcija.
B. Nemar prema ranjivom igraču:
Započeo sam svoje kockarsko putovanje u martu 2023. godine, što je bio buran period za mene zbog vojnih i političkih događaja koji su u toku u mojoj domovini, Ruskoj Federaciji. Emocionalno i psihološko opterećenje navelo me je da potražim utehu u onlajn kockanju. Pošto sam krajem 2022. godine dobio značajno nasledstvo od imanja mog dede, pretvorio sam praktično svu svoju neto vrednost u to vreme u kriptovalute i, na moju nesreću, zakačio sam se u mreže onlajn kockanja na veb lokaciji BitCasino.
BitCasino platforma mi je omogućila da deponujem i kladim iznos koji nisam mogao da priuštim da izgubim bez ikakvog uplitanja ljudi. Konkretno, BitCasino nije posvetio nikakvu pažnju niti nabavio bilo kakvu vrstu sposobnosti za igranje čekova, niti je ponudio ili nametnuo bilo kakav period hlađenja ili ograničen, uprkos tome što ima sve znakove obaveznog kockanja: (Prilog B je sveobuhvatan pregled obaveznog kockanja obrasci tokom cele istorije naloga)
- gonjenje gubitaka;
- Obrasci klađenja koji uključuju postavljanje opklada visoke vrednosti u veoma kratkom vremenskom periodu, do 4 opklade u minuti;
- Veličina opklade do 150% početnog depozita na dan igranja;
- Ponovni depozit svih povučenih iznosa;
Ni u jednom trenutku BitCasino nije pokušao da proveri moje blagostanje, a umesto toga, BitCasino je samo podstakao dalje kockanje postavljanjem vidžeta koji su me podsticali da ponovo položim depozit uprkos tome što imam pozitivan bilans i „nastavim da igram".
Međutim, BitCasino nije uspeo da odgovori na ono što se jasno pokazalo primamljivim i ohrabrujućim da dalje kockam preko BitCasino veb stranice, kako putem automatizovanih banera, tako i putem direktne e-mail poruke od «VIP Managera».
C. Nesprovođenje AML provera:
Uspeo sam da uložim više od 1.500.000 USD, deponujem 176 hiljada USD i podignem 144 hiljade USD bez ikakvih provera protiv pranja novca (AML) ili provere identiteta sa strane BitCasina. Tek na moju inicijativu verifikovao sam svoj identitet 4. septembra 2023. godine.
Ovaj nemar od strane BitCasina je jasno kršenje nacionalnog zakonodavstva Curacao,
Ovo pitanje je posebno interesantno zbog činjenice da se Ruska Federacija trenutno smatra teritorijom sa povećanim rizikom od pranja novca i sankcija od strane Kraljevine Holandije, čiji je sastavni deo Kurasao,
S obzirom na ozbiljnost ovih povreda, podneo sam zvaničan zahtev za:
- Potpuni povraćaj svake pozitivne dobiti koju je ostvario operater BitCasino.io, Moon Technologies BV, što, prema mojim proračunima, čini ukupno:
- 31362 USDT (Tether USD) tokeni kriptovalute
- 0,02246289 BTC (Bitcoin) jedinice kriptovalute
- 0,031 ETH (Ethereum) jedinica kriptovalute
- Trenutačno zatvaranje mog naloga na BitCasino.io
Posledica žalbe bilo je zatvaranje računa bez ikakvog obaveštenja 2 dana nakon podnošenja žalbe i... potpuna tišina u poslednjih 5 nedelja, uprkos daljim podsetnicima poslatim 19. septembra i 18. oktobra. Direktan pristup izvršnom menadžmentu Iolo Grupe takođe nije pomogao.
Ovim zahtevam potpuni povraćaj svake dobiti koju je BitCasino ostvario
BitCasino has grossly failed to protect vulnerable player residing in a prohibited jurisdiction, allowing to play through more than 33,000 USDT equivalent in cryptocurrencies. The complaint centred around the following points was submitted to BitCasino
On 12th of September, 2023 a formal complaint was submitted to the casino management after 6 turbulent months of gameplay, addressing the following serious issues:
A. Breach of Russian Legislation Related to Provision of Online Gambling Services:
Despite being fully aware that the Federal Tax Service of the Russian Federation blocked access to BitCasino website due to the illegality of its operations, BitCasino have unlawfully allowed a Russian player, namely myself, to register and play on BitCasino platform.
While in BitCasino Terms and Conditions it has been stated that
«BitCasino are responsible for determining whether BitCasino accessing and using our website is compliant with any rules, laws, and regulations applicable to BitCasino and BitCasino warrant to us that gambling is not illegal in the territory where BitCasino reside.» I believe that the Operator has been in direct knowledge of illegality of provision of gambling services to the residents of Russian Federation and should have promptly included it in the Prohibited Jurisdictions List.
B. Negligence Towards a Vulnerable Player:
I began my gambling journey in March 2023, a tumultuous period for me due to the ongoing military and political events in my home country, the Russian Federation. The emotional and psychological strain led me to seek solace in online gambling. Having received a significant inheritance from my grandfather's estate in late 2022, I had converted practically all my net worth at that time to cryptocurrency and, unfortunately for me, got hooked in the nets of online gambling with BitCasino website.
BitCasino platform allowed me to deposit and wager an amount I could not afford to lose without any interference from human being. In particular, BitCasino have not paid any attention or procured any sort of fitness to play check, nor have offered or imposed any cooling off period or limited despite having all signs of compulsory gambling in place: (Attachment B is a comprehensive overview of compulsory gambling patterns during the whole history of account)
- Chasing of losses;
- Betting patterns involving placement of high-value bets in very short period of times, up to 4 bets per minute;
- Bet sizing of up to 150% of initial deposit on the gameplay day;
- Redeposits of any withdrawn amounts;
At no point did BitCasino attempt to check on my well-being, and instead, BitCasino only encouraged further gambling by placing widgets urging me to redeposit despite having positive balance and «keep on playing».
However, BitCasino have failed to address that which is clearly proved enticing and encouraging me to gamble further on via BitCasino Website by both means of automated banners and direct e-mail message from «VIP Manager».
C. Failure to Conduct AML Checks:
I was able to wager more than 1,500,000 USD, deposit 176 thousand USD, and withdraw 144 thousand USD without any Anti-Money Laundering (AML) checks or identity verification from BitCasino side. It was only upon my initiative that I verified my identity on 4th of September, 2023.
This negligence on BitCasino part is a clear violation of the national Curacao legislation,
This issue is particularly interesting due to the fact that Russian Federation is currently considered a territory with heightened money laundering and sanction risks by the Kingdom of Netherlands, of which Curacao is integral part of,
Given the severity of these infringements, I've made a formal claim for:
- A full refund of any positive gain made by operator of BitCasino.io, Moon Technologies B.V., which, according to my calculations, constitutes a total of:
- 31362 USDT (Tether USD) cryptocurrency tokens
- 0.02246289 BTC (Bitcoin) cryptocurrency units
- 0.031 ETH (Ethereum) cryptocurrency units
- Immediate closure of my account at BitCasino.io
Aftermath of complaint was closure of account without any notice 2 days after complaint submission and... complete silence for the past 5 weeks, despite further reminders sent on 19th September and 18th of October. Direct approach to the executive management of Yolo Group didn't help as well.
I hereby demand complete refund of any gains made by BitCasino
Automatski prevedeno:
