The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers.
We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.
Igrač iz Nemačke izgubio je 1260 evra na donbet.com, kojim upravlja Santeda International BV. Igrač je otkrio da kazino više nema važeću licencu od regulatornog tela eGaming Curacao, i sada zahteva povraćaj opklada. Razmotrili smo pritužbu igrača i utvrdili da, iako kazino više nema važeću licencu, to ne daje pravo igraču na povraćaj svojih gubitaka. Uprkos našem zaključku, igraču je na kraju vraćen novac i obavestio nas je o ovoj činjenici. Shodno tome, zaključili smo žalbu kao rešenu.
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