Zdravo carleistipek,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Lucki Red Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Da li sam dobro razumeo da ste u suštini isključeni sa turnira? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da je u potpunosti na kazinu da li će dozvoliti igraču da prisustvuje turniru ili ne i niko ih ne može naterati da promene svoju odluku.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello carleystipek,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Red Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did I understand it correctly that you are basically excluded from tournaments? When was the last time you spoke to the casino and what was it about?
Please note that it is entirely up to the casino whether they allow a player to attend a tournament or not and nobody can force them to change their decision.
Looking forward to your answer.
Regards,
Nick
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