Dok sam igrao u kazinu NevFunClub, napravio sam depozit od 50 dolara. Nakon što sam osvojio 685,53 dolara, odlučio sam da počnem sa povlačenjem da bih igrao na sigurno. Međutim, ostavio sam novac na svom saldu za igru da bih nastavio da igram. Kada sam pao ispod 50 centi, odlučio sam da otkažem svoje povlačenje da bih još igrao kao što je navedeno u e-poruci da mogu da uradim nakon podnošenja zahteva za povlačenje. Uradio sam ovo još oko 4 puta nakon što sam osvojio više novca i balans za igru je postao nizak. Sledećeg jutra primio sam e-poštu u kojoj se navodi da će moje povlačenje biti odobreno samo za 685,00 USD (što je bilo 0,53 USD manje od otkazanog zahteva) umesto zahteva od 1710 USD na čekanju. Stanje na veb lokaciji je čak smanjeno na 653,00 dolara. Zatim sam otkazao to povlačenje i punih 1710 dolara je vraćeno na moj saldo za igru. Zatim sam nastavio da osvojim još 1300 dolara i unovčim za maksimalni dnevni limit. Zatim sam kontaktirao korisničku podršku da proverim i rečeno mi je da se svaki dobitak, kada podnesem zahtev za povlačenje i otkažem, smatra „neunovčivim". Tako da mogu izgubiti, ali ne i dobiti, nastavio sam da pitam. U suštini su rekli da, igrači odlučuju da to rade iz zabave. Takođe sam pitao gde je to napisano u njihovim uslovima i rečeno mi je da to nije tamo. Kada sam pitao kako sam mogao da znam da je to njihov slučaj, odgovor je bio da se obrate podršci pre nego što isplate novac. Međutim, svaki put kada sam kontaktirao predstavnik je rekao da stupim u kontakt sa mojim menadžerom naloga, koji je bio nedostupan. Verujem da zaslužujem punu isplatu jer ništa nije pomenuto u njihovim Uslovima i uslovima, niti su me obavestili putem ćaskanja.
While playing at NewFunClub casino, I made a $50 deposit. After winning $685.53, I decided I’d start a withdrawal to play it safe. I left money in my playable balance to continue playing however. When I got below 50 cent, I decided to cancel my withdrawal to play some more like the email stated I could do after submitting the withdrawal request. I did this about 4 more time after winning more money and the playable balance getting low. The next morning I received an email stating that my withdrawal would only be approved for $685.00 (which was $.53 less than the cancelled request) vice the $1710 pending request. The balance on the website was even reduced to $653.00. I then canceled that withdrawal and the full $1710 was returned to my playable balance. I then proceeded to win another $1300 and cash out for the max daily limit. I then contacted customer service to verify and was told that once I submit a withdrawal request and cancel any winning is considered "non-cashable". So I’m able lose but not gain I proceeded to ask. They essentially said yes, players decide to do that for fun. I also asked where this was written in their terms and conditions and was told it wasn’t in there. When I asked how was I supposed to know this was they case the reply was to reach out to support prior to cashing out. However every time I reached out the representative said to get in touch with my account manager, who was unavailable. I believe I deserve my full payout as nothing was mentioned in their T&C, nor did they make me aware through chat.
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