Jupiter Club Casino - Igrač se bori da podigne svoj dobitak.

Was playing this casino several months. Live casino associated with it shut me out because I would get ahead up to maybe $200. One day recently, got casino up $900. Went to cash out but they tell me account not validated even though all validation documents sent in were approved. No, they gave me an old M/C (last 4 digits) that I had to validate. I called and explained that card was cancelled months before because it had been hacked. Agent told me, no problem, she validate me over phone. And she add $20 bonus money to my account. She did and I went to cashier and said my account still not validated, BUT, I had $20 bonus money added with $1,200 I had to cover before my money clear for withdrawal. Believe it or not, I did clear it but they still said I had not validated that old defunct credit card. They would not answer my questions - I went ahead and blew the money away. It had become painfully obvious that this casino was set up for everyone there to lie to you and wear you down as you would try to do what they told you but it was never enough and they never validated my account even though I did all they wanted me to do. If you just want to whittle away some money at a nice casino, you will have fun doing so at Jupiter Casino Club. But, if you ever hope to collect any money you may have rolled up into a nice win. Don't bother ever trying to you big sucker. You never had a chance.

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Additional comments from the player:

"No, don't bother pursuing it with them. I didn't have any documentation to send to you because I just assumed I was dealing with honest people.

They fix it so that you never feel you need to be documenting the money you build up for withdrawal.

By the time you realize they had no intention of paying up, you got nothing to show.

All I wanted to do at this point was publicly document why their rating is B-A-D.

Don't waste your time getting lied to by them. They know ALL the tricks - even for dealing with people like you.

Thank you for but lettng me get my experience out there to save others angst as I did not for myself. 

James M. K****"

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.